Lost trolley bag

Dear [itabus] On [10 sep.2026] I took bus no. [3596] Roma] to [bulzano] with your bus. Upon arrival at bulzano] , my baggage, which had been duly loaded and I was forgot bulzano, I immediately reported the loss of my baggage, containing the items indicated in the report, a copy of which I attach by email. Despite the reassurances of your staff, to date my suitcase has not been returned to me, and it is therefore definitively lost. I therefore hereby request reimbursement for the loss of my belongings, estimated in total at [400 euro]. I invite you to pay me this sum as soon as possible by crediting the payment method used for the booking. If I do not receive a response within 15 days of receiving this letter, I reserve the right to take legal action to protect my rights. Attachments: Copy of bus ticket Baggage identification receipt PIR completed at the itabus.