Reclamo
B. B.
A: MY HERITAGE
Il 12/12/22 mi è stato addebitato su PAYPAL il rinnovo, non richiesto, dell’abbonamento annuale sottoscritto lo scorso anno. Peraltro il costo è triplicato ed è diventato di € 256,20 €. Richiedo il rimborso integrale. voglio esercitare il diritto di recesso, ma non rispondono alle mail e il telefono italiano risulta inativo. Identificativo Account: 1015955651sito www.myheritage.it
Messaggi (9)
MY HERITAGE
A: B. B.
---Ti preghiamo di rispondere sopra questa linea---Thank you for reaching out to the MyHeritage Support team.Your message has been received.Here is the ticket number for this Support issue for your reference: 584100967.In the meantime, visit our Help Center to get instant answers for most frequently asked questions, or check out MyHeritage Knowledge Base to learn more about the many tools and features on MyHeritage.By the way, MyHeritage has launched its first-ever podcast, Blast From My Past! The podcast features stories of people whose lives were changed forever by what they discovered in their family history through MyHeritage. You can search for Blast From My Past and listen to it wherever you get your podcasts, including Spotify and Apple.Best regards,The MyHeritage Support teamans-tid--73b252c5-300c-4289-9bd7-a422a8b4976d--ans-tid15dbd72d144945569bbb33e7cf8a69ae
B. B.
A: MY HERITAGE
Oramai vi ho scritto 4 mail ma non mi avete mai risposto, mi avete addebitato un costo altissimo di rinnovo non voluto e mi avete messo in grande difficoltà, chiedo il diritto di recesso e i soldi indietro Grazie mille
MY HERITAGE
A: B. B.
---Ti preghiamo di rispondere sopra questa linea---Thank you for reaching out to the MyHeritage Support team.Your message has been received.Here is the ticket number for this Support issue for your reference: 479960608.In the meantime, visit our Help Center to get instant answers for most frequently asked questions, or check out MyHeritage Knowledge Base to learn more about the many tools and features on MyHeritage.By the way, MyHeritage has launched its first-ever podcast, Blast From My Past! The podcast features stories of people whose lives were changed forever by what they discovered in their family history through MyHeritage. You can search for Blast From My Past and listen to it wherever you get your podcasts, including Spotify and Apple.Best regards,The MyHeritage Support teamans-tid--fa89f6b6-8cd9-4e9a-8ee4-1cd4ed965582--ans-tid15dbd72d144945569bbb33e7cf8a69ae
B. B.
A: MY HERITAGE
Ormai è una vergogna!!! e dal 12 dicembre che scrivo tutti i giorni!!! ho 10 numeri aperti di ticket per questo problema di assistenza, mi rispondete solo in modo automatico, nessuno risponde al numero italiano, mi avete preso senza consenso € 256,20 €, chiedo la restituzione dei soldi, voglio esercitare il diritto di recesso, Identificativo Account: 1015955651sito www.myheritage.it
MY HERITAGE
A: B. B.
---Ti preghiamo di rispondere sopra questa linea---Thank you for reaching out to the MyHeritage Support team.Your message has been received.Here is the ticket number for this Support issue for your reference: 1991412738.In the meantime, visit our Help Center to get instant answers for most frequently asked questions, or check out MyHeritage Knowledge Base to learn more about the many tools and features on MyHeritage.By the way, MyHeritage has launched its first-ever podcast, Blast From My Past! The podcast features stories of people whose lives were changed forever by what they discovered in their family history through MyHeritage. You can search for Blast From My Past and listen to it wherever you get your podcasts, including Spotify and Apple.Best regards,The MyHeritage Support teamans-tid--c528420f-95d4-469c-b9f3-b8ad953a3cd5--ans-tid15dbd72d144945569bbb33e7cf8a69ae
MY HERITAGE
A: B. B.
---Ti preghiamo di rispondere sopra questa linea---Thank you for reaching out to the MyHeritage Support team.Your message has been received.Here is the ticket number for this Support issue for your reference: 651016245.In the meantime, visit our Help Center to get instant answers for most frequently asked questions, or check out MyHeritage Knowledge Base to learn more about the many tools and features on MyHeritage.By the way, MyHeritage has launched its first-ever podcast, Blast From My Past! The podcast features stories of people whose lives were changed forever by what they discovered in their family history through MyHeritage. You can search for Blast From My Past and listen to it wherever you get your podcasts, including Spotify and Apple.Best regards,The MyHeritage Support teamans-tid--fbe7bea1-f734-46f4-9f19-393ed595cd2a--ans-tid15dbd72d144945569bbb33e7cf8a69ae
B. B.
A: MY HERITAGE
Non utilizzerò mai più i vostri servizi ho scritto mail e ho chiamato dal 12 dicembre e non ho mai avuto risposte tranne quelle automatiche, come servizio ai clienti siete pessimi e inefficaci, mi avete preso senza pre avvertimento una cifra triplicata e alla mia richiesta di disdetta nello stesso giorno nessuno ha mai risposto !!!!
MY HERITAGE
A: B. B.
---Ti preghiamo di rispondere sopra questa linea---Thank you for reaching out to the MyHeritage Support team.Your message has been received.Here is the ticket number for this Support issue for your reference: 738780125.In the meantime, visit our Help Center to get instant answers for most frequently asked questions, or check out MyHeritage Knowledge Base to learn more about the many tools and features on MyHeritage.By the way, MyHeritage has launched its first-ever podcast, Blast From My Past! The podcast features stories of people whose lives were changed forever by what they discovered in their family history through MyHeritage. You can search for Blast From My Past and listen to it wherever you get your podcasts, including Spotify and Apple.Best regards,The MyHeritage Support teamans-tid--911e2db6-827c-4bf9-b08f-ff85b9b562de--ans-tid15dbd72d144945569bbb33e7cf8a69ae
MY HERITAGE
A: B. B.
---Please reply above this line---[Image 1]Isabelle (MyHeritage)December 15, 2022 1:13 PM (UTC+02:00)================= Si prega di scorrere verso il basso per la traduzione =================Dear Barbara,Thank you for being in touch. My name is Isabelle from the billing department and I'm happy to help you.As per your request, I have issued a full refund for your subscription charge. The amount should appear in your bank account within the next few business days.Please note that in some cases, it may take up to 10 business days, depending on how quickly your bank processes the transaction.I hope this helps and wish you a nice day.Feel free to contact me again if you have any further questions.================= Tradotto da Google Traduttore =================Cara Barbara,Grazie per essere in contatto. Mi chiamo Isabelle del reparto fatturazione e sono felice di aiutarti.Come da tua richiesta, ho emesso un rimborso completo per la tua quota di abbonamento. L'importo dovrebbe essere visualizzato sul tuo conto bancario entro i prossimi giorni lavorativi.Tieni presente che in alcuni casi potrebbero essere necessari fino a 10 giorni lavorativi, a seconda della rapidità con cui la tua banca elabora la transazione.Spero che questo aiuti e vi auguro una buona giornata.Non esitate a contattarmi di nuovo se avete ulteriori domande.Kind regards,IsabelleMyHeritage Support Team[Image 1]UfficiolegaleDecember 15, 2022 10:32 AM (UTC+02:00)Aggiornamento sul reclamo: addebitato il rinnovo non richiesto - (CPTIT01673800-65)ans-tid--911e2db6-827c-4bf9-b08f-ff85b9b562de--ans-tid15dbd72d144945569bbb33e7cf8a69ae ans-tid--911e2db6-827c-4bf9-b08f-ff85b9b562de--ans-tid15dbd72d144945569bbb33e7cf8a69ae
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