Addebito di 665,28 euro dal deposito per un graffio, senza prova della data e senza calcolo

Noleggio di un camper a Catania dal 17 al 30 luglio 2026, prenotazione 3907900, noleggio gia' saldato in anticipo per 1.077,76 euro. Il 1 agosto, due giorni dopo la riconsegna, Indie Campers ha prelevato 665,28 euro dal deposito cauzionale per un graffio di 1-10 cm sulla porta scorrevole. Il 30 luglio, alla riconsegna, non mi era stato segnalato nulla. Primo problema, la data. Le foto di riferimento che loro chiamano "foto di check-in" portano la data del 16 luglio, il giorno prima della consegna, mentre il contratto e' stato firmato il 17 luglio alle 16:53. Nelle ventiquattro ore in mezzo il veicolo era nel loro deposito, sotto la loro custodia esclusiva, e di quel periodo non esiste nessuna documentazione fotografica. Quindi, anche ammesso che il graffio esista, i loro documenti non sono in grado di collocarlo nel periodo di noleggio. Secondo problema, il doppio standard. Il contratto che ho firmato al ritiro registra dieci danni preesistenti sul veicolo, tre dei quali sono graffi. Uno di questi, la voce 3.1, e' classificato parola per parola come quello che mi hanno addebitato: "Scratch - down to primer (1-10 cm)". Stessa categoria, stessa descrizione, stesso range di centimetri, su un parafango invece che sulla porta scorrevole. Quel graffio e' stato trattato come usura registrata, senza alcun addebito. Il medesimo tipo di segno, sullo stesso veicolo, e' diventato nel mio caso un addebito di 665,28 euro. Ho chiesto per iscritto su quale base i due casi siano stati distinti e non ho mai ricevuto risposta. Terzo problema, il calcolo. I 665,28 euro non mi sono mai stati spiegati. Il contratto dice che l'importo si determina su un "albero dei danni" che non e' allegato al contratto ed e' disponibile solo su richiesta: l'ho richiesto per iscritto piu' volte e non mi e' mai stato fornito. Sono 665 euro, cioe' il 62% del costo dell'intero noleggio, per un graffio di pochi centimetri. Ho anche il modulo di controllo veicolo che ho compilato io il 17 luglio alle 14:49, due ore prima di firmare il contratto, che non contiene alcuna lista di danni. Il 13 settembre ho inviato un reclamo formale, con raccomandata A/R alla sede di Milano e per e-mail. Alla raccomandata non ho mai ricevuto risposta. Il 25 settembre e' arrivata una e-mail che si limita a dichiarare definitiva la loro posizione e a escludere qualsiasi rimborso, senza affrontare nessuno dei punti che avevo sollevato: ne' la data delle foto di riferimento, ne' il confronto con i graffi gia' registrati sul veicolo, ne' il calcolo dell'importo, mai fornito nonostante le richieste. Chiedo la restituzione integrale dei 665,28 euro, tramite riaccredito sul mezzo di pagamento utilizzato per il pagamento. In mancanza di un riscontro entro 15 giorni dal ricevimento della presente, mi riservo di adire le vie legali a tutela dei miei diritti.

Your request (2761977) has been updated. To add additional comments, reply to this email. Nald (Indie Campers) 28 set 2026, 02:29 WEST Greetings, Welcome to IndieCampers! This isNald, here to help you with your questions and concerns. I wanted to ensure I shared the most precise and reliable information with you. I am fully committed to addressing your needs as promptly as possible. To ensure the security of your account, we must conduct a verification process in accordance withIndie Campers Regulations, which are attached below for your review. These privacy and safety protocols are in place to protect you from any potential risks. We appreciate your understanding as we prioritize your safety and confidentiality. Your trust is paramount, and we sincerely value your continued support as a member of the Indie Campers family. Indie Campers Regulations:s:help.indiecampers.com/hc/en-us/articles/26984333777041-Indie-Campers--Policy If you agree to our privacy policies, could you please provide theFULL NAME of the reservation holder, along with theirEMAIL ADDRESS andBOOKING CODE so we can assist you more effectively. Thank you for your cooperation and time. Excited to hear your thoughts! With appreciation, Nald Customer Experience Specialist Reclami 25 set 2026, 17:00 WEST

Full name: Emiliano Taras Email: emiliano.taras@gmail.com Booking code: KZ23DX (Booking ID 3907900) Nald, for context: this is not a new enquiry. The charge of 665.28 EUR was taken from the deposit on 1 August 2026. I disputed it on 11 August, within the 15-day window your own help centre sets, under ticket 2585004. Since then the correspondence has run through tickets 2677049 and 2706937, and I have received replies from five different people. On 25 September I was told the position was final. Three questions have been asked in writing in every message since August and have never been answered: 1. The itemised calculation of the 665.28 EUR. Clause 47.2 of the rental agreement says the amount comes from a "damage tree" available on request. I have requested it tepeatedly. It has never been provided. Your published Fee Document, which the contract calls an integral part of the agreement, prices everything down to 5 EUR for a fork and contains no bodywork damage entry at all. 2. The condition at handover was never documented. Every check-in photo in your own damage report is timestamped 16 July 2026, the day before. The rental agreement was signed on 17 July at 16:53 and the vehicle was handed to me at 17:00, two hours after the scheduled 15:00 pick-up. Clause 47.1 requires damage to be assessed against the condition at the start of the rental period, and that condition has no record. The only document produced on 17 July is the Customer Vehicle Validation form, which your colleagues have cited. It was submitted at 14:49, over two hours before the vehicle was handed to me, so it cannot describe a vehicle I had not yet seen. Its own footer identifies it as customer_satisfaction, type=survey. It contains nine questions covering cleaning, appliances, gas, mechanical comfort, kits, information and your premium protection plan. Not one of them concerns the exterior bodywork, and the form contains no field in which a scratch could be recorded. It is not a condition report and was never presented as one. 3. The three scratches already recorded on this vehicle at handover, one of them classified word for word as the one I was charged for, with no charge applied. Nobody has explained the difference. Please do not restart the case. Please route this to whoever can answer those three points, or refund the 665.28 EUR to the card it was taken from. Emiliano Taras

Your request (2768192) has been updated. To add additional comments, reply to this email. Support (Indie Campers) 28 set 2026, 03:16 WEST I’ve checked the existing dispute and the booking records. I don’t have a confirmed outcome to share yet, and you don’t need to resend the information already included in your message. The Fee Document available to me lists fixed fees and replacement costs, but it does not provide the itemised work-damage calculation you requested. The refund-status check shows no refund or compensation request recorded, so I can’t confirm that a refund has been issued. I also can’t determine from the available records how the handover condition or previously recorded scratches were assessed in this specific case. The Indie Campers team Reclami 28 set 2026, 03:15 WEST

Thank you for checking. Since the Fee Document does not contain the damage calculation, please provide the document that does: the damage tree for this vehicle model and the Catania location, which clause 47.2 of the rental agreement says is available on request. It has been requested in writing since 11 August and never supplied. And since the available records do not show how the handover condition was assessed, please escalate this to whoever holds the complete file for booking 3907900, so that the assessment can be reviewed by someone with access to it. The amount in question is 665.28 EUR, debited on 1 August 2026. Emiliano Taras