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Help (DYI - DoYouItaly)
19 Aug 2026, 11:31 CEST
Good morning,
Please note that having the security deposit successfully pre-authorized on your credit card is a mandatory requirement in order to collect the vehicle. As the deposit could not be authorized, the vehicle could not be released.
We have reviewed your case and would like to inform you that this requirement was clearly stated in the Payment Insurance section of your rental voucher.
Please also note that these terms and conditions were accepted before you completed and paid for your booking. They were available both on our website and in your rental voucher.
According to the cancellation policy applicable to your booking, a cancellation request must be made in accordance with the Terms and Conditions you accepted at the time of booking in order to be eligible for a refund.
Therefore, we regret to inform you that we are unable to offer a refund in this case.
We apologize for any inconvenience this may have caused.
Kind regards,
Bianca
DoYouSpain.com - Carjet.com - DoyouItaly.com
Reclami
18 Aug 2026, 01:30 CEST
