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Help (DYI - DoYouItaly)
8 Apr 2026, 11:51 CEST
Good morning,
Thank you for your message.
We have reviewed your case and would like to clarify how the modification process works.
When a booking is modified, the original reservation is cancelled and replaced with a new one. The amount already paid is applied toward the new booking. As rental prices are subject to change depending on availability and supplier rates at the time of modification, any difference in price must be paid in order to confirm the updated reservation when the new rate is higher.
During the modification process, the updated price and all available alternatives were clearly shown before confirmation. If you had not agreed with the new amount, you could have stopped the modification process at that stage or contacted us so we could assist you in finding an alternative option. However, the modification was completed and confirmed with the updated price.
After the modification was finalized, a new confirmation voucher was issued showing the updated booking details and the corresponding price. At that point, if you did not agree with the new conditions, you still had the option to cancel the reservation before the start of the rental and request a full refund, or to contact us so we could help you review other alternatives. As no cancellation or further modification was requested before pick-up, the reservation remained confirmed under the updated conditions.
Since the modification was completed with your confirmation and acceptance of the updated price, and no cancellation was requested before the rental start time, we are unable to accept your request for reimbursement or compensation.
Sorry for the inconveniences and thank you for understanding.
Kind regards,
Yana
DoYouSpain.com - Carjet.com - DoyouItaly.com
Reclami
3 Apr 2026, 16:30 CEST
