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Help (DYI - DoYouItaly)
9 Jun 2026, 12:08 CEST
Good morning,
Thank you for contacting us.
We are very sorry to hear about your experience.
Based on the information provided, this appears to be a fraudulent situation. Please note that all payments for our bookings are processed exclusively through our official website, and we do not handle payments through unofficial channels.
Unfortunately, we are not connected to this matter and are unable to intervene in transactions made outside our booking platform.
We strongly recommend that you report the incident to the relevant authorities in your country and contact your bank as soon as possible to dispute the transaction and seek further assistance.
We are sorry for the inconvenience caused and hope the matter can be resolved promptly.
Kind regards,
Yana
DoYouSpain.com - Carjet.com - DoyouItaly.com
Reclami
7 Jun 2026, 13:45 CEST
