Mancato rimborso

Buongiorno, in data 6 marzo 2026 ho dovuto disdire la prenotazione (DYI-201582651)per il noleggio di un furgone in quanto inutilizzabile per la presenza di una crepa lungo tutto il parabrezza anteriore. Nonostante le insistenze dell'addetta alla consegna ho fatto presente che in quelle condizioni era pericoloso e passibile di multa. Per cui ho disdetto ed ho pure dovuto preoccuparmi di trovare un mezzo sostitutivo all'ultimo secondo, in fretta furia, visto che dovevo partire per il Nord Italia. Dopo le mie lamentele via telefono e rassicurazioni circa l'eventuale rimborso, una volta aperto il ticket per il rimborso, non ho più avuto risposte. E così anche nelle successive 3 o 4 mail che ho reinviato ogni mese circa. A tutt'oggi sto ancora aspettando. Chiedo l'immediato rimborso della fattura anticipata oltre che un rimborso per i danni dovuti all'inconveniente che mi sono dovuto trovare a risolvere. Staderini Matteo

- Please type your reply above this line - Your request (7170251) has been updated. If you wish to add additional comments, please reply to this email. Help (DYI - DoYouItaly) 25 Jun 2026, 11:20 CEST Good morning, Thank you for contacting us. We have reviewed your case with the car rental company who confirmed you have signed the check out report and have collected the vehicule. We are very sorry to hear that the car you were given was not in optimum condition. We’ve contacted our supplier and they have confirmed that all their vehicles are thoroughly checked before being given to customers and they would like to apologize for the fact that this did not appear to be the case on this occasion. They have confirmed that this was an isolated incident and not representative of the standard of vehicle you should expect. However, it is true that during high seasons the number of rentals is very high and unfortunately not all customers are as careful with rental cars as they are with their own cars (and, of course, accidents happen as well). Sometimes, although the cars might be damaged, they decide to deliver them rather than having to cancel bookings and leaving the customer without a car. If you prefer, for next time you can choose a different supplier for your booking. When you’re getting a quote, please use the filters to the left of the car list page and you can eliminate the supplier you prefer not to use. I hope this is helpful. Kind regards, Yana DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 22 Jun 2026, 16:15 CEST