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Help (DYI - DoYouItaly)
7 Jan 2026, 11:05 CET
Good morning,
After reviewing your case, we can inform you that this information was available in the Payment section of your rental voucher.
Please note that these same terms and conditions were accepted before the payment was made, and that they were available to check both on the website and in the rental voucher.
According to the cancellation policy of your reservation, in order to obtain a full refund you must always request cancellation in accordance with the terms and conditions that you accepted.
Unfortunately, in this case, we cannot offer any refund.
We would like to apologise for any inconveniences this may cause.
Kind regards,
Yana
DoYouSpain.com - Carjet.com - DoyouItaly.com
Reclami
2 Jan 2026, 14:00 CET
