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Help (CJT - CarJet)
8 Oct 2026, 11:15 CEST
Good morning,
We regret to hear about the inconvenience experienced upon your arrival.
According to the terms and conditions outlined in your booking voucher, vehicle availability is held up to the scheduled pick-up time, and there is a Grace Period of 59 minutes.
Because the vehicle was not collected at the scheduled time of 16:30 or during the grace period the rental supplier released the vehicle in accordance with their policy. Additionally, per our cancellation policy stated on the voucher, prepaid bookings cannot be refunded if the vehicle is not collected or if the booking is not cancelled prior to the rental start time. Consequently, we are unable to fulfill your request for a refund.
We're sorry for any inconveniences faced.
Kind regards,
Andreea
DoYouSpain.com - Carjet.com - DoyouItaly.com
Reclami
8 Oct 2026, 08:15 CEST
