Hello Michela,
I am following up regarding your complaint.
We are very sorry to hear about the difficulties you experienced.
To help us investigate this properly and assist you with a resolution, please submit your claim directly through our official Customer Support channel:
Help Centre Claims: You can contact us or submit your claim and upload your evidence (photos, videos, and rental documents) via the Help Center section on our website or by replying directly to your original booking confirmation email.
Once you submit your request through our official platform, our Customer Service team will review the details with the supplier and follow up with you directly regarding the outcome.
Have a great day! 🦋️
--
Laila
Customer Service Associate
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Il 12 ottobre 2026 alle ore 15:00:54 UTC, reclami@altroconsumo.it ha scritto:
