Dear Customer
Your request GEUTKWV2RHNH4GX has been updated. To add additional comments, reply to this email.
1 Reminder - please DO NOT send NEW emails to this mailbox. Mark SHEIN 2026-01-11 12:27::49GMT+0800
Hi,
Total Refund Amount: EUR 183.32
Refund Details:
User Payment: EUR 183.32, 5-10 business days
We regret that we did not provide you with a satisfactory shopping experience. We have submitted an internal investigation into your issue.
To resolve your issue as quickly as possible, we have assisted in submitting a refund request. Refund review takes 24 hours. Once approved, you will receive a refund email containing detailed refund arrangements.
Thank you for your understanding.
Order Number: GSO1UP612001UPE
Refunded Items: A, B
Refund Amount: EUR 100.46
Refund Arrival Time:
User Payment: EUR 100.46, 5-10 business days
Order Number: GSO1UK61M00MJPD
Refunded Items: C, D, G, H
Refund Amount: EUR 82.86
Refund Arrival Time:
User Payment: EUR 82.86, 5-10 business days
Customer Service Department reclami 2026-01-10 23:45:18GMT+0800
reclami 2026-01-10 19:45:25GMT+0800
Mark SHEIN 2026-01-10 16:28:39GMT+0800
Hello,
Hope this email finds you well.
This is Mark, a senior representative of the SHEIN Global Customer Service Team. Thank you for bringing this issue to our attention.
To avoid any misunderstanding happens, please allow me to reply in English.
Can you tell us the relevant order number? The order number is usually GSO***********
We were unable to find order information from the message you provided.
Looking forward to your reply.
Customer Service Department Federica SHEIN 2026-01-10 15:16:31GMT+0800
Grazie per il tuo messaggio! Per gestire la tua domanda in modo più efficiente, abbiamo unito il tuo ticket GEUTKWJD9MMYUS2 in questo ticket e rispondiamo qui. Grazie per la vostra comprensione. Per qualsiasi altra richiesta non esitate a contattarmi, vi risponderemo entro 24 ore.
Customer Service Department lbrahem SHEIN 2026-01-10 00:46:00GMT+0800
Al fine di fornire un servizio migliore, ci permetta di inoltrare questa richiesta al dipartimento competente. Riceverai una risposta entro 24 ore. Grazie per la vostra pazienza e comprensione.
Customer Service Department reclami 2026-01-09 17:01:08GMT+0800
reclami 2026-01-09 16:30:18GMT+0800
reclami 2026-01-09 16:15:21GMT+0800
reclami 2026-01-09 16:09:54GMT+0800
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