Dear Wizz Air Customer Service,I am writing to file a formal complaint regarding my recent round-trip flight between Tel Aviv and Rome.I purchased a Priority ticket, which included my cabin trolley bag. On my outbound flight from Tel Aviv to Rome, I had no issues whatsoever with my baggage. However, on my return flight from Rome to Tel Aviv, despite having the exact same trolley and a valid Priority ticket, I was told at the gate that I had to pay an additional €78 as if I did not have Priority.The trolley was exactly the same size and weight as on the outbound flight. There was no justification for charging me this additional fee.What made the situation even more unacceptable was the behavior of the gate staff. They did not even take the time to properly check my boarding pass before deciding that I had to pay. Instead, they dismissed my explanation, insisted on the payment, and hurried me along so the boarding line could continue. I found their attitude unprofessional, disrespectful, and unacceptable. I therefore request a full refund of the €78 that I was wrongly charged. Please note that although my airline ticket was purchased by my employer for business travel, the €78 charge was paid by me personally. Therefore, the refund must be issued to me, not to the company that purchased the original ticket.This experience has seriously damaged my confidence in Wizz Air, and unless this matter is resolved fairly, I do not believe I will choose to fly with Wizz Air again.I look forward to your prompt response and to receiving my full refund. I have attached copies of my boarding passes, the receipt for the €78 charge, and the relevant booking documents for your reference.
