As already communicated to Elderid GmbH & Co. KG, I would like to return three Elderid GmbH & Co. KG orders i.e. order nr. ord_6abb2127e8154 placed on 29.9.2026, order ord_6abdb28f342fa placed on 1.10.2026 and order ord_6abdbb1778461 placed on 1.10.2026 (three orders of which I’ve never received any notification of delivery). Nevertheless, as I’ve already written to Elderid GmbH & Co. KG, I cannot send any return declaration and consequently I cannot receive any return label as Elderid GmbH & Co. KG does not allow me to do it. I’ve already contacted Elderid GmbH & Co. KG in order to ask Elderid GmbH & Co. KG to send me via mail, as it is indicated on the website of Elderid GmbH & Co. KG, three return labels for orders value of €50.00 i.e. for order nr. ord_6abb2127e8154, for order nr. ord_6abdb28f342fa and for order nr. ord_6abdbb1778461. Nevertheless, Elderid GmbH & Co. KG has never sent me any return label for orders nr. ord_6abb2127e8154, nr. ord_6abdb28f342fa, nr. ord_6abdbb1778461 and the return labels are necessary to drop off the packages free of charge at any GLS Access Point. I cannot not return any of the three Elderid GmbH & Co. KG orders nr. ord_6abb2127e8154, nr. ord_6abdb28f342fa, nr. ord_6abdbb1778461 if Elderid GmbH & Co. KG does not to send me by mail the return labels of orders nr. ord_6abb2127e8154, nr. ord_6abdb28f342fa, nr. ord_6abdbb1778461 as indicated on the website of the Elderid GmbH & Co. KG https://edelrid.com/eu-en/support/returns-and-warranty. In fact on the website of Elderid GmbH & Co. KG it is indicated as follows “The return label allows you to drop off your package free of charge at any GLS Access Point.The return label allows me to drop off your package free of charge at any GLS Access Point”.
Sincerely,
Elena Conci
