Dear Rainbuvvy Store Customer Service,
I am submitting this formal complaint regarding a defective Rainbuvvy S998 SmartWatch (4GB RAM, 128GB Storage) purchased on June 7, 2026, from your website:
"https://shopping.rainbuvvy.com/sale-491259-rainbuvvy-s998-4g-4-128gb-smartwatch-4g-android-11-mtk6739-quad-core-2-64-screen-1200mah.htm"
The total amount paid for the product was €136.59, including shipping costs.
After a period of use, the device developed a screen defect, consisting of black areas caused by non-functioning pixels. This issue compromises the correct display of information and significantly affects the normal functionality of the SmartWatch.
I contacted your customer service by email, submitting a formal request for warranty assistance, attaching photographic evidence of the defect and requesting the replacement of the SmartWatch with a fully functional unit. I also made myself available to provide any further information required to identify the purchase.
To date, I have not received any response or any proposed solution to my warranty claim.
Before submitting the email request, I also attempted to contact your company via WhatsApp. When I requested assistance to identify my purchase, as I was no longer in possession of the order number, the person handling the conversation did not provide any support or assistance. Instead, I received an inappropriate response, including offensive language, which I consider unacceptable for a customer service interaction.
This complaint is being formally submitted with the assistance of the legal office of the consumer association Altroconsumo, which is supporting me in protecting my rights as a consumer.
I therefore formally request that you proceed with the warranty replacement of the defective SmartWatch or provide an appropriate solution in accordance with your warranty obligations and applicable consumer protection regulations.
I kindly request a written response within a reasonable timeframe, indicating the procedure to be followed for resolving this matter.
Should you require any additional information or documentation, I remain available to provide it.
Kind regards,
Marcello Capuozzo
Email: marcello.capuozzo@gmail.com
Contact number: +39 347 9496998
