Impossibile contattare il servizio clienti per cancellazione volo e rimborso tasse

Buongiorno, in data 7/4/2024 mia figlia e due amiche hanno prenotato un volo A/R da Milano Linate a Malta partenza 14/7/2024, ritorno 21/7/2024. Causa imprevisti personali non potranno però più partire. Hanno ripetutamente contattato il numero +3562135600 (ben 13 volte) e solamente una volta sono stati richiamate da un funzionario che parlava italiano il quale le ha informate che avrebbero potuto avere il rimborso di EUR 35 relativo alle taxes fees. Questo rimborso pare poter essere erogato solo dietro ulteriore contatto telefonico, quindi non sembra possibile farlo via mail o altra modalità. Il numero del servizio clienti sopra indicato non risponde praticamente mai, ti lasciano in attesa per minuti e minuti senza risposta.

Good morning,Thank you for contacting KM Malta Airlines.Please forward us the following information to enable us to assist Claudio: The email that was used for the bookingThe dates and destinations of the flightsThe full names of all passengers.Due to data protection, we would need this information to continue. Whilst we look forward to your reply, we would like to wish you a pleasant day.Regards,Margaret --------------------

Hello Margaret, thanks for contacting me. Here are the requested info. My daughter Giorgia and her 2 friends had booked round trip to Malta (14/7 - 21/7). For personal reasons they had to cancel reservations. They tried even 13 times to contact customer service at +3562135600, only one time they have been called back. They need refund at least for taxes. There were 3 separate bookings, here we go: email used for the booking: giorgiaguenzi@gmail.com dates and destinations of the flights: LIN-MLA 14/7/2024, MLA-LIN 21/7/2024, booking reference APKUDK full names of all passengers: Giorgia Guenzi email used for the booking: saramost03@gmail.com dates and destinations of the flights: LIN-MLA 14/7/2024, MLA-LIN 21/7/2024, booking reference AFCGYB full names of all passengers: Sara Mostaccio email used for the booking: giulia.valsecchi.0211@gmail.com dates and destinations of the flights: LIN-MLA 14/7/2024, MLA-LIN 21/7/2024, booking reference GUJAZK full names of all passengers: Giulia Valsecchi Thanks in advance for your help. Here are my personal contact: claudio.guenzi@gmail.com +393479604042

Hello Margaret, Saturday 13th of July, 2024 I was called by your agents about the claim I raised for flight cancellation refund. At the end of the call I’ve got three ID numbers regarding the claim. Number of Giorgia’s claim: 002988 Number of Giulia’s claim: 002990 Number of Sara’s claim: 002991 Where I can follow up those claims? Is there any place where I can check it out? Thanks in advance for your reply, Regards Claudio Guenzi

Good afternoon Mr. Guenzi,Thank you for your email.Regrettably, you have contacted the wrong department, therefore, we are unable to assist you.Please fill in the form at the following link and an agent will get back to you:s:help.kmmaltairlines.com/s/generic-formRegards,Margaret --------------------