Hi,
Thank you for reaching out!
We sincerely apologize for the inconvenience this has caused.
We've already reached out to our returns team, and it appears that the return is still in transit. According to the carrier, it may have stopped moving at some point. However, per our company policy, we're unable to declare the package as lost until it has been in transit without movement for at least 7 business days.
Thank you for your patience and understanding—please feel free to reach out if you have any questions in the meantime.
On Mon, Jul 07, 2025, at 10:31 PM, Casey
support@g.callawayapparel.com wrote:
Ciao, grazie per averci scritto. Ho preso visione della tua situazione e provvederò a inoltrare la tua richiesta al team dedicato che si occuperà di aiutarti al meglio. Ti chiediamo un po' di pazienza, a breve riceverai un riscontro più dettagliato.
A presto!
On Mon, Jul 07, 2025, at 10:30 PM,
reclami@altroconsumo.it wrote:
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Hai ricevuto un reclamo da SILVIA R Hai ricevuto un reclamo da SILVIA R
SILVIA R vi ha contattato tramite il portale Reclama Facile, un servizio della nostra associazione che ha lo scopo di favorire la comunicazione tra le parti per raggiungere una definizione amichevole della controversia.
Cosa fare per rispondere direttamente al Vostro cliente?
Per inviare un riscontro direttamente al Vostro cliente è sufficiente rispondere a questa email senza modificarla. In caso contrario assicuratevi di includere nella vostra risposta il seguente codice di riferimento:
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