Hi, I've been chatting with you for days, but I haven't received a response from your staff. I'm a customer. I don't like how you're treating me. I'll explain the problem right away. I returned several items from order number SB31520204. My name is Serena Tamà, and my email address is nena.1992@live.it. I returned the item on May 13, 2026. You've already received the return from your warehouse, but you never refunded me. I find this indecent and shameful. It's been so many days. I'm attaching a photo of the receipt with tracking. The tracking number is 7C1019J004928.
I've contacted you 1,000 times, but your chat never answered. Your customer service is nonexistent. We're talking about a lot of money, a very high amount, and you're not refunding me. I demand an explanation right away. I don't think it's necessary to list the products I returned. I took them all except two pairs of underwear (actually there were three, but one pair, as I pointed out, was ruined and I was refunded). I returned everything else, and you never refunded me even though it's been more than 10 days, actually 15, since I returned them. I don't want to involve my lawyers; I just want my money back.
