warranty scooter bezior s500 max

Regarding your request for clarification to the Altroconsumo lawyers request below, I reiterate as already communicated by email that the repairman said there are problems with the control unit.For completeness of information I remind you of what you communicated previously:1) you have no spare parts2) you offered to reimburse me half the cost of the scooter.3) I accepted your proposal, but you did not proceed with the refund on the grounds that the warranty had expired.4) you point out that the request was made before the expiration of 1 year from purchase and that in any case the warranty lasts 2 years as per European legislationDaniele--------------- Forwarded Message ---------------From: Cs Bezior Sent: 23/10/2023 06:28To: altroconsumoSubject: Re: Altroconsumo Legal ServiceHello, Sorry about that. Just wondering did the repairer give any suggestion to you for reference? Carina

Hello,I deeply apology for the inconvenience.Could you pls update some videos to me about the controller's problem? I will try my best to feedback the problem again and ask compensation for you, thank you.Hope to hearing from you soon.Best regards,Carina On 25/10/2023 15:48 CST

Hello,While I was walking it turned off and never turned on again. Left a few hours stationary I tried to turn it back on and it turned on again, but after a hundred meters it stopped again giving no signs of life. The battery was basically fully charged.However, you can find all the details in the file I enclose. In the file there is the whole history of the emails I exchanged with you before I turned to the Altroconsumo&#39s lawyers

Hello,Sorry about that.Could you pls update a video about the new problem to me? I will try to feedback again the problem for you, thank you.Hope to hearing from you soon.Best regards,Carina On 26/10/2023 16:27 CST

Good morningIt is not possible to send the video here on the altroconsumo site, but I point out that this is the same conversation we had over a month ago by email.The video I made shows me pushing the power button and the scooter not turning on, showing no signs of lifeRegards

Hello,Sorry this situation happen. We are trying our best to sort it out.Would you mind provide some videos about the new problem? We will check it again for you, thank you.Looking forward to your reply.Best regards,Carina On 30/10/2023 22:05 CST

Unfortunately, it is not possible to send the video here. I will send the video to your email (I will send email with this subject line &quotwarranty scooter bezior s500 max&quot).I request that you provide me with response and details here on the site so that our conversation remains tracked. thank you

Hello,We didn't receive any update of the video about the problem, could you pls send it to me? Thank you.Hope to hearing from you soon.Best regards,Carina On 02/11/2023 16:57 CST

Good morning I am responding here to your request for clarification (which I reproduce below) that occurred by email following receipt of the video:&quot Hello, Could you pls confirm whether the battery can be charged or not? Carina &quotAs mentioned above, from directions from the local store the battery can be charged and they have tested that it is working.

Good morning I look forward to your feedback regarding the video emailed to you on November 2 and how you intend to resolve the issue that occurred during the monopat warranty.Best Regard

Hello,If you could update a video to me about the battery's problem, that would be much helpful for me to ask compensation for you. Otherwise our related department won't approve the application for me, hope you can understand.Carina On 13/11/2023 16:10 CST

I sent you the video with email (you cannot attach video here) dated November 2 at 9:57 am. You saw the video and replied to me with email dated Nov. 4 now 4:25 writing to me:&quotHello, Could you pls confirm whether the battery can be charged or not? Carina&quotI had already written you the same thing in the previous message pointing out that the battery does charge and to keep asking for a video that I have sent you several times is showing bad faith on your part in trying to stall.

Hello,I saw that video, but it is not about how to test the voltage of the battery, could you pls kindly help us to test it? Thank you.Carina On 15/11/2023 16:35 CST