Abbonamento nascosto

Good morning, I am writing in English because I want PDF Guru to understand clearly. I'm asking again the immediate deletion of all my personal data—including banking credentials—currently held on your servers, as well as the refund of the €49.99 improperly debited from my bank account. I did not sign up for any subscription contract on August 30th. On that date, I carried out a single transaction: purchasing a modified PDF on your platform for €0.99. I received an email with a link to download it, but when I spent that 0.99, there was no indication that I was signing up for a 49.99-per-month PDF service. Furthermore, I never received any email stating that I was on a 7-day trial and needed to cancel to avoid being charged 49.99 a month. No notification no comunication until September 21st, when you debited €49.99 from my account for an alleged subscription. This means the 14-day period during which I may exercise my right of withdrawal has not yet expired—a right I previously requested to exercise, but which you denied.

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 4201637. Here's a kind reminder of what the ticket was about: Mary (Customer Care) 6 Oct 2026, 00:45 EEST Hello Lahcen, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Lahcen 6 Oct 2026, 00:45 EEST

Gentile Mary, non trovate nessun accounts legato alla mia mail perchè non ho mai aperto un account sul vostro sito. E questo perchè non ho mai sottoscritto un abbonamento per l'utilizzo dei vostri servizi. Il 30 agosto '26 ho eseguito una singola operazione una tantum acquistando per 0,99 euro un PDF modificato sulla vostra piattaforma ed ho pagato con la carta di credito n. 402360.......8697 intestata ad Andrea Pirondini. Non ho mai ricevuto da parte vostra una comunicazione o una notifica relativa alla sottoscrizione di un abbonamento di prova. Non ho mai ricevuto da parte vostra una comunicazione o una notifica relativa alla sottoscrizione di un abbonamento premium al costo di 49,99 euro. Non ho mai ricevuto da parte vostra una comunicazione o una notifica relativa al prelievo dal mio conto corrente bancario di 49,99 euro avvenuto il 21 settembre '26. Siete tenuti a rispettare il diritto comunitario UE sull’e-commerce in quanto Cipro fa parte della UE. Il (D. Lgs. 06/2005) e il (D. Lgs.70/2003) sono molto chiari: i contratti dell’e-commerce devono avere condizioni di vendita chiare e trasparenti pena la loro nullità. La verità è un’altra. Voi chiedete un piccolo contributo di 0,99 euro per una singola attività (modifica di un PDF) per impossessarvi delle credenziali bancarie dei vostri clienti per poi usarle per pagamenti mensili di inventati abbonamenti. E' successo a me come a centinaia di altre persone, La vostra reputazione sul web è pessima. Chiedo l'immediata restituzione di 49.99 euro indebitamente prelevati. Cordiali saluti. Andrea Pirondini

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 4210734. Here's a kind reminder of what the ticket was about: Mary (Customer Care) 8 Oct 2026, 00:15 EEST Hello Lahcen, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Lahcen 8 Oct 2026, 00:15 EEST