Dear RRR.LT - OVOKO.it
I am writing to file a formal complaint regarding the non-refund of an order I placed on your website.
Order Summary:
Order Date: June 10, 2024
Product: Lexus CT 200H Headlight (8118576150)
Amount Paid: €455, including €35 shipping costs
Delivery Date: June 17, 2024
Exercise of Right of Withdrawal:
On June 24, 2024, within the terms established by law and your return policy, I communicated via the web my intention to withdraw from the contract and return the product.
Product Return:
I returned the product following your instructions and received confirmation of its arrival at your warehouse on June 26, 2024.
Refund Request:
Despite it being 28 days since the product was returned, I have not yet received a refund for the amount paid, which is €455.
Payment Request:
Therefore, I request that you credit the amount of €455 to the payment method used for the purchase as soon as possible.
Refund Deadline:
I ask you to process the refund within 15 days of receiving this letter, after which I will take action to protect my rights.
I am attaching to this letter a copy of the withdrawal notice and the confirmation of the product's return.
I await a response within 15 days of receipt of this letter, the same being valid as a formal notice pursuant to and for the purposes of the art. 1219 c.c.
Sincerely,
Francesco Liuzzi
Allegati:
Conferma ordine
Ricevuta di pagamento
Copia comunicazione di recesso + ricevuta di consegna
