Credenza mai arrivata,mancato rimborso

[1] HAI RICEVUTO UN RECLAMO DA LISA T HAI RICEVUTO UN RECLAMO DA LISA TLISA T vi ha contattato tramite il portale Reclama Facile, un serviziodella nostra associazione che ha lo scopo di favorire la comunicazionetra le parti per raggiungere una definizione amichevole dellacontroversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@9619b45dd364f7c518@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE LISA TROZZO NUMERO FATTURA Fattura pro forma n 12 del 21/02/2025 PRATICA N. 12270305 TIPOLOGIA DI PROBLEMA Reso DESCRIZIONE Spett. Jolly casaIn data [21/02/2025] ho acquistato presso il Vostro negozio online unacredenza in arte povera pagando contestualmente l’importo di unanticipo da voi chiesto di 160€Mi avete detto che la credenza era già in lavorazione e spedita iprimi di marzo,ieri 10/03/2025 mi avete comunicato che la credenza erafuori produzione, Mi avete chiesto se preferivo un altro prodottooppure il rimborso,quando vi ho chiesto rimborso immediato sietespariti,non rispondete né alle telefonate né ai messaggi, miarrivano solo messaggi automatici di riprovare a telefonare settimanaprossimaVi invito a corrispondermi quanto prima tale somma tramite riaccreditosul mezzo di pagamento utilizzato per l’acquisto.Attendo un riscontro entro 10 giorni dal ricevimento della presente,valendo la stessa quale messa in mora ai sensi e per gli effettidell’art. 1219 c.c.Allegati:Conferma ordineRicevuta di pagamento Allegati * Doc12 - TROZZO LISA (21-2-2025)00001 (2).JPG [3] * IMG-20250221-WA0045.jpg [4]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [5] PRIVACY [6]Links:------[1] . 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