Case number: 843378
Dear partners,
Thank you very much for contacting our Customer Service department.
We are sorry for any inconvenience this may have caused you.
However, keep in mind that the deposit has already been released on the 04-05. It depends on your credit card company how long they keep the money until the money is back to your credit card account. We recommend you contact them to check it.
Please, allow up to 30 days before your money appears on your credit card bank statement.
Please, find this information the Payment section of our Terms and Conditions:
(…)Depending on the card issuer banking entity, the pre-authorization amount can take up to a maximum of 30 calendar days after the date of completion of the rental contract to appear in the banking card statement of the holder of the contract.
Should you need any further assistance, please do not hesitate to contact us again.
Kind regards,
Customer Service - Record go
Activado Mar, 10 Jun a 7:30 P. M. , Reclami reclami@altroconsumo.it escribió:
[INFO: CORREO ENVIADO DESDE FUERA DE LA ORGANIZACIÓN]
843378:1381754
