Buongiorno,
presento formale reclamo poiché non ho potuto vivere appieno la mia esperienza su MSC Grandiosa nella crociera dal 17 al 24 agosto 2026, in quanto non erano disponibili escursioni accessibili a prezzi ordinari, ma solo a partire da 600 € a persona, poiché un'escursione accessibile era assolutamente ed esclusivamente privata. Inoltre, non ho potuto utilizzare l'area piscina poiché il sollevatore era rotto. Di queste condizioni, però, sono stato avvertito subito dopo aver versato la caparra.
Quindi intendo richiedere un risarcimento esclusivamente in denaro. Mi riservo di fare appello all'Autorità Garante dei diritti delle persone con disabilità poiché, pur avendo ricevuto crediti a bordo e un eventuale sconto sulla mia prossima crociera, la vacanza è stata parzialmente rovinata.
Incollo qui la mail dove è stato verbalizzato tutto da parte della compagnia in oggetto:
Please be informed that a meeting was held with Mr. Innocenti, BKG 68558299, who reported two matters during the cruise:
1. Pool Accessibility
Guest reported dissatisfaction with the pool lift not working properly, which prevented him from fully enjoying the pool area as he uses a wheelchair for mobility. Guest was informed that the required spare part was unfortunately not available onboard and that the accessible pool lift was out of order. Guest stated that, despite this issue, he was able to enjoy other aspects of the cruise, including the food, entertainment, cabin and itinerary, and that the pool issue negatively affected one part of his experience but did not impact his overall cruise experience.
2. Accessible Excursions
Guest also reported his frustration regarding the availability of accessible excursions. Guest explained that there were no adaptable excursion options available onboard at the regular cost, while accessible options were available only through private excursions at a higher cost. This made the guest feel that he was not receiving the same level of inclusion regarding excursion options.
Saluti,
Maria Grazia
