We are seeking Altroconsumo’s assistance regarding a disputed damage charge from Indie Campers Italy.
We rented a campervan from Indie Campers in Italy under booking reference 3772738, from 31 August 2026 to 10 September 2026.
Upon return, Indie Campers identified damage to the vehicle. We do not deny that damage occurred during the rental period. However, we strongly dispute the amount they have assigned to the damage.
Indie Campers classified the main damage as:
“Top panel – Dent (>50 cm)”
and assigned a charge of €13,474.96.
A separate scratch on the sliding door was valued at €153.91.
We have not been provided with a clear, itemised explanation showing how €13,474.96 was calculated, nor with an actual repair invoice supporting this amount.
Importantly, Indie Campers’ own published damage-pricing information states that damage charges are calculated according to their Damage Tree / Price List and may include parts, labour, painting, downtime, logistics, administration and VAT.
We therefore request assistance in obtaining from Indie Campers:
The exact contractual basis for the €13,474.96 charge.
The exact Damage Tree / Price List entry used to calculate this amount.
Identification of the exact vehicle part referred to as “Top panel”.
Evidence supporting the classification “Dent (>50 cm)”, including the measurement.
A complete itemised calculation of the charge.
Confirmation of whether the vehicle was repaired or whether replacement was required.
The actual repair invoice, if the vehicle has already been repaired.
The original full-resolution check-in and check-out photographs.
The complete DAA (Damage/Accident Declaration) referred to in the damage report.
The exact version of the Rental Agreement and Terms & Conditions applicable to our booking and accepted on 31 August 2026.
There is an additional concern: on 15 September 2026, Indie Campers attempted to charge our payment card €13,474.96. The transaction was declined by our card issuer because the amount is formally disputed. We have already notified our card issuer of the dispute.
We are not attempting to avoid responsibility for legitimate damage. We are asking for a transparent and verifiable justification of an exceptionally high charge.
We would appreciate Altroconsumo’s assistance in contacting Indie Campers and helping us challenge the disputed amount and obtain the relevant documentation.
All supporting documents can be provided, including the damage report, photographs, correspondence and insurance correspondence.
Kind regards,
Uziel Mordechai Ungar
Dana Ungar
