indietro

Garanzia non applicata

Risolto Pubblico

Tipologia di problema:

Garanzia

Reclamo

C. P.

A: SAMSUNG

05/07/2024

Spett. Samsung In data 29/10/2022ho acquistato un Samsung Galaxy flip 4 pagando contestualmente l’importo di 982 A distanza di 18 mesi dall’acquisto, il prodotto presenta difetti che lo rendono non conforme allo scopo per cui è stato acquistato. In particolare, quando chiudo lo schermo si spegne Ai sensi dell’art. 130 e segg. del D.Lsg. 206/05 richiedo pertanto la riparazione del prodotto e, ove la stessa risultasse impossibile o eccessivamente onerosa, richiedo fin d’ora la sostituzione dello stesso senza spese a mio carico o, in alternativa, la risoluzione del contratto con rimborso del prezzo d’acquisto. In mancanza di un riscontro entro 15 giorni dal ricevimento della presente, non esiterò ad adire le vie legali a tutela dei miei diritti. Allegati: Conferma ordine/Copia contratto d’acquisto Ricevuta di pagamento

Messaggi (1)

SAMSUNG

A: C. P.

08/07/2024

t display:block .cui-div . t . tr display:block .cui-div . t .. , .cui-div . t .. th display:block figure.cui-og, figure.cui-temp-og margin:0px; display:block .cui-og-container display:inline-flex .cui-og-container .cui-og-button-close display:none; width:20px; height:20px; border:none; border-radius:4px; background-color:white; background-position:center; background-image:url("data:imageng;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAAUCAYAAACNiR0NAAAAAXNSR0IArs4c6QAAAI5JREFUOE+9lLEVgDAIRC8b6Tw0Opk2zKMj+XjPApUABTFtLj9wXNJQvFoxD+OBzDwR0Zmp3NI+KhQBgAPASkS7B2XmBcAGYNYFfFpWwi7U05geegeiC7tDsQ5GMLHInbIG3H6KZ66/YWwUVJjhsP4FlrZcOpTS2GSikQ72qKdX9zlkfphIE+YwArz3y4EXDCF2FapWr4IAAAAASUVORK5CYII="); top:10px; left:-30px; z-index:1 .cui-og-container .cui-og-button-close.cui-state-focus display:block .cui-og-loading .cui-pasted- th, .cui-pasted- , .cui-pasted- p, .cui-pasted- h1, .cui-pasted- h2, .cui-pasted- h3, .cui-pasted- h4, .cui-pasted- h5, .cui-pasted- h6, .cui-pasted- li line-height:normal [data-cui-alt-image], div[data-cui-alt-image] background:url("data:imageng__DATA_URI_SCHEME__base64,iVBORw0KGgoAAAANSUhEUgAAABYAAAAUCAYAAACJfM0wAAABH0lEQVQ4jbXU26qEIBQGYF+wtxLMgg4QdGdBREUhFEFBBx/tn6sGpcPezTTCAi/0Q11rSQghhDGGJ4P8An3j20QIgSzLvookSfawUgrrukIp9VVcwkIIcM7h+z66rnsGbprGeCvf95+B8zw3YM75M/A4jnAcB3pS9Y3zPKPv+0vYKDf9jcdxRJ7naJrG2DRNE8IwBGMMZVkewmQbOnwVy7IgiqL3TWzbRtu2x+gVnKYpXNdF27ZY1xVxHO+awHVdDMMAKaWJnsFZlhkn8zzvtMOCIACl1No8Sqm1S55SCkVR3GrdI3QH13V9/7PRxmG5SSlh2/bHKGMMVVXtYc75bZRSaunX1w92+9vUT6mju3WfJuqvv/zf8FmZXq7/BfoCA1VRsvK4AfgAAAAASUVORK5CYII=") no-repeat center c1c1c1 .cui-knoxtaskinput-line height:150px .cui-customtask-card width:560px; height:68px; border-radius:8px; border:solid 1px dbdbdb; background-color:ffffff; border-spacing:0px; -layout:fixed; margin-bottom:20px .cui-customtask-card margin:0px; padding:0px; border:0px .cui-customtask-card . p width:422px; margin-left:0px; text-overflow:ellipsis; white-space:nowrap; overflow:hidden .cui-customtask-card .cui-customtask-card-cell text-overflow:ellipsis; white-space:nowrap; overflow:hidden .cui-customtask-card .cui-customtask-card-image width:40px; height:40px; margin:0px 15px 0px 15px; border-radius:22px; background-color:e96b6b .cui-customtask-card .cui-customtask-card-content-task font-size:15px; font-weight:500; font-stretch:normal; font-style:normal; letter-spacing:normal; text-align:left; color:rgba(0,0,0,0.9); margin-bottom:1px; margin-left:7px; padding:0px; height:100%; vertical-align:bottom .cui-customtask-card .cui-customtask-card-content-asignee font-size:12px; font-weight:normal; font-stretch:normal; font-style:normal; letter-spacing:normal; text-align:left; color:rgba(0,0,0,0.6); margin-top:1px; margin-left:7px; padding:0px; vertical-align:top .cui-taskcard-wrapper display:block; height:72px .cui-taskcard-wrapper .cui-taskcard-more width:32px; height:32px; padding:0px; border:0px; background-image:url("./cafe/knox/2.2.33.4a+nextgen.78/skins/default-knox/images/ic_more_horizontal_normal.png"); background-size:16px 16px; background-repeat:no-repeat; background-position:center; background-color:transparent; border-radius:16px .cui-taskcard-wrapper .cui-taskcard-more-hover background-image:url("./cafe/knox/2.2.33.4a+nextgen.78/skins/default-knox/images/ic_more_horizontal_active.png"); background-color:rgba(0,0,0,0.06) .cui-taskcard-wrapper-menu width:122px; height:80px; border-radius:8px; box-shadow:0 3px 4px 0 rgba(0,0,0,0.08); border:solid 1px dbdbdb; background-color:ffffff; top:46px; left:516px .cui-taskcard-wrapper-menu .cui-taskcard-wrapper-menu-ul margin:8px; padding:0px; list-style:none .cui-taskcard-wrapper-menu .cui-taskcard-wrapper-menu-item width:106px; height:32px; border-radius:4px; margin:0 auto .cui-taskcard-wrapper-menu .cui-taskcard-wrapper-menu-item-hover border-radius:4px; background-color:rgba(0,0,0,0.06) .cui-taskcard-wrapper-menu .cui-taskcard-wrapper-menu-icon width:20px; height:20px; margin:0px 0px 6px 0px; top:4px; left:8px .cui-taskcard-wrapper-menu .cui-taskcard-delete background-image:url("./cafe/knox/2.2.33.4a+nextgen.78/skins/default-knox/images/ic_memo_delete.png") .cui-taskcard-wrapper-menu .cui-taskcard-update background-image:url("./cafe/knox/2.2.33.4a+nextgen.78/skins/default-knox/images/ic_edit.png"); background-repeat:no-repeat; background-position:center .cui-taskcard-wrapper-menu .cui-taskcard-wrapper-menu-text width:52px; height:19px; font-family:"Malgun Gothic","맑은 고딕",Dotum,"돋움",Gulim,"굴림","Apple SD Gothic Neo","Segoe UI WPC","Segoe UI",Helvetica,sans-serif; font-size:13px; font-weight:normal; font-stretch:normal; font-style:normal; line-height:2.15; letter-spacing:normal; text-align:left; color:rgba(0,0,0,0.9); left:34px .cui-mention.cui-mention-edited padding:1px 4px; border-radius:4px; background-color:rgba(187,187,187,0.19)!important; color:2a82f0!important; font-weight:normal!important; font-style:normal!important; font-family:'맑은 고딕'!important; text-decoration:none!important; line-height:normal .cui-mention.cui-mention-editing padding:1px 4px; border-radius:4px; background-color:rgba(0,0,0,0.06); color:rgba(0,0,0,0.9) --. @@REF_ID@7d78bca4d46941849a@REF_ID@@Gentile Cliente,la presente per confermarle la presa in carico della sua segnalazione pervenuta mezzo Altroconsumo in data 05 luglio u.s.Sarà cura del reparto preposto fornirle un riscontro quanto prima.Cordiali saluti,Ilaria Maria B.


Hai bisogno di aiuto?

I nostri avvocati esperti in diritto del consumo sono a disposizione dei nostri soci per fornire un consiglio personalizzato

Chiama il nostro servizio

I nostri avvocati avvocati sono disponibili dal lunedì al venerdì, dalle 9:00 alle 12:30 e dalle 13:00 alle 17:00 (il venerdì fino alle 16:00).