Dear Mr. Mattioli,
Thank you for your message regarding your CYBEX Anoris T2 i-Size Plus.
We understand your dissatisfaction and appreciate the opportunity to review the matter further. Based on the information currently available, we are unfortunately unable to determine with certainty the exact cause of the issue you reported. In order to conduct a thorough assessment, we would therefore like to inspect the product directly at our service and repair center.
To facilitate this review, our Customer Service team will contact you separately and provide a prepaid return label as well as arrange a collection appointment for the product.
Please let us know whether you agree to send the product to us for inspection. Once the product has been examined by our technicians, we will carefully review the findings and inform you of the outcome.
For transparency, please note that our Customer Service team will also contact you directly by email regarding the return procedure and logistics arrangements.
Should you have any questions in the meantime, please do not hesitate to contact us.
Kind regards,
CYBEX Customer Care
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