Hello Lawal,I’m very surprised you are confused about emma delivered an order I ask to cancel, this one more time the prove that something’s wrong in emma’s management of the orders.I recall you that I cancelled the order because no answer to my questions about the delay in delivery of it. No answers by email, no answer to the phone!By the way, I attach here the SDA tracking from your site, the shipment was refused by me the 28/12/2022, is not a my problem why you didn’t received the good from your courier, so I’m still urgently waiting for my reimbursement, please let me know when you’ll do it, in the mean time I’m going on with my claim with pay pal and all consumer associations to underline my displeasure about emma’s bad service.RegardsDomenico LibertàIl giorno 4 gen 2023, alle ore 10:18, Emma Supporto [supporto@emma-materasso.it] ha scritto:Hello,Thank you for getting back to me about my order Nº 1100927838. I apologize for the delay in my response, I understand that you have been receiving a high volume of requests recently.I am glad to hear that my order has been delivered, but I am confused as I did not reject it. Can you please clarify this for me?In any case, I appreciate your confirmation that a refund will be issued once the package is received. Please let me know if there is anything else I need to do on my end.I understand that it may take a few business days for the refund to show up on your original payment method. Thank you for your understanding and for addressing this matter.With regards,Lawal
