mancato rimborso

[1] HAI RICEVUTO UN RECLAMO DA ANA MARIJA G HAI RICEVUTO UN RECLAMO DA ANA MARIJA GANA MARIJA G vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@2d505008561bfdbdd6@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE ANA MARIJA GRGUREVIC GARIC NUMERO FATTURA 115739 PRATICA N. 11211610 TIPOLOGIA DI PROBLEMA Reso DESCRIZIONE Spett. SRC Consulting In mese di maggio 2024 ho acquistato pressoil Vostro negozio online due paia di pantaloni pagando contestualmentel’importo di € 59.99 oltre a €11 di spese di spedizione. Allaconsegna del prodotto, avvenuta intorno al.10.05.2024, potendonevisionare direttamente le caratteristiche, ho deciso di avvalermi deldiritto di recesso ai sensi dell’art. 52 e segg. del D.Lsg. 206/05.Vi ho inviato una comunicazione in tal senso tramite email il 22.05.2024 con scansionati i documenti di restituzione merce in data13.05.2024 (max 14 gg dalla consegna). Il 23.05.2024 mi avete rispostoaccettando la richiesta di reso e dandomi istruzioni per larestituzione della merce. Ho provveduto come da vostre indicazioni.Dopo un sollecito mi avete risposto il 09.09.32024 che la merce eraarrivata nel magazzino senza dati della banca ( che erano ben scrittinel modulo di reso) Inviando di nuovo mio IBAN , mi avete risposto il11.09.2024 che l amia richiesta è stata inviata al repartoamministrativo che che procederà a sua volta al riaccredito. Tuttaviaad oggi, trascorsi 30 giorni, non ho ancora ricevuto il rimborso delprezzo pagato pari a 59.99. Vi invito a corrispondermi quanto primatale somma tramite riaccredito sul mezzo di pagamento utilizzato perl’acquisto. Attendo un riscontro entro 15 giorni dal ricevimentodella presente, valendo la stessa quale messa in mora ai sensi e pergli effetti dell’art. 1219 c.c. Allegati: Conferma ordine Ricevutadi pagamento Copia comunicazione di recesso + ricevuta di consegna Allegati * modulo restituzione-rimborso.jpg [3] * rspedizione.jpg [4] * ogetto.jpg [5]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [6] PRIVACY [7]Links:------[1] . 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