MANCATO RIMBORSO

[1] HAI RICEVUTO UN RECLAMO DA FELICE C HAI RICEVUTO UN RECLAMO DA FELICE CFELICE C vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@76f10722c6fa8f6764@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE FELICE CANTONE NUMERO FATTURA 175580 PRATICA N. 11461496 TIPOLOGIA DI PROBLEMA Reso DESCRIZIONE Spett. RS CONSULTING, In data 22.08.2024 ho acquistato presso ilVostro negozio online un Smartwatch Ultra 7 Cinturini FT pagandocontestualmente l’importo di 62,99 oltre a 10,00 di spese dispedizione. Alla consegna del prodotto, avvenuta il 26.08.2024,potendone visionare direttamente le caratteristiche, ho deciso diavvalermi del diritto di recesso ai sensi dell’art. 52 e segg. delD.Lsg. 206/05. Vi ho inviato una comunicazione in tal senso tramiteraccomandata RA00024920016 il 28.08.2024. Ho provveduto come da vostreindicazioni ad allegare Raccomandata, modulo di richiesta rimborso efattura attestante l'importo pagato. Tuttavia ad oggi, trascorsi circa80 giorni, non ho ancora ricevuto il rimborso del prezzo pagato pari acirca 70,00. Vi invito a corrispondermi quanto prima tale sommatramite riaccredito sul mezzo di pagamento indicato sul modulo dirichiesta reso. Attendo un riscontro entro 15 giorni dal ricevimentodella presente, valendo la stessa quale messa in mora ai sensi e pergli effetti dell’art. 1219 c.c. Allegati: Conferma ordine Ricevutadi pagamento Copia comunicazione di recesso + ricevuta di consegna Allegati * IMG_5996.jpg [3] * IMG_5912.jpg [4]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [5] PRIVACY [6]Links:------[1] . 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