Missing refund

Dear Indie Campers Customer Support, BOOKING REF. EQQ4WV · Tromso → Tromso · 2026-06-13 → 2026-06-20 I am writing to formally complain about the refund that is still outstanding: 2.425,92 NOK. Please find herewith attached: ☑️screenshot of your message dated July the 5th confirming your mistake in charging me the above mentioned amount ☑️The screenshot proving the amount has been charged on my account on July the 3rd Despite my repeated requests, the amount that was wrongly charged to my account has not been refunded. Your team explicitly acknowledged the erroneous charge on 5 July, yet, to date, no refund has been processed. This unacceptable delay constitutes a serious breach of your obligations towards your customer. Unless the full refund is credited to my account immediately, I will have no alternative but to pursue all available legal remedies to recover the amount owed, including any additional costs and damages resulting from your failure to act. This email should be considered my final formal notice before legal action. I expect written confirmation and proof that the refund has been processed without any further delay.

Your request (2493838) has been updated. To add additional comments, reply to this email. Support (Indie Campers) 24 lug 2026, 15:01 WEST Grazie per la segnalazione tramite Reclama Facile. Sto collegando subito la richiesta a un operatore umano, così può verificare lo storno e fornirvi conferma scritta e prova dell’avvenuto rimborso. Ecco cosa ho già condiviso con l’operatore per evitare ripetizioni: Booking: EQQ4WV · Tromso → Tromso · 2026-06-13 → 2026-06-20 Cosa serve: rimborso/storno di 2.425,92 NOK indicato come addebito errato (addebito del 3 luglio, riconosciuto il 5 luglio) e invio di conferma scrittarova di rimborso. Riferimento Reclama Facile: (Pratica 15403842). A causa di un volume elevato di contatti, potrebbero volerci alcuni minuti prima di essere messi in contatto con un operatore. The Indie Campers team Reclami 24 lug 2026, 15:00 WEST

Your request (2493838) has been updated. To add additional comments, reply to this email. Shan (Indie Campers) 28 lug 2026, 01:31 WEST Hi, Noted on this. Thank you, Shan CE Specialist - On Trip Support Support (Indie Campers) 24 lug 2026, 15:01 WEST Grazie per la segnalazione tramite Reclama Facile. Sto collegando subito la richiesta a un operatore umano, così può verificare lo storno e fornirvi conferma scritta e prova dell’avvenuto rimborso. Ecco cosa ho già condiviso con l’operatore per evitare ripetizioni: Booking: EQQ4WV · Tromso → Tromso · 2026-06-13 → 2026-06-20 Cosa serve: rimborso/storno di 2.425,92 NOK indicato come addebito errato (addebito del 3 luglio, riconosciuto il 5 luglio) e invio di conferma scrittarova di rimborso. Riferimento Reclama Facile: (Pratica 15403842). A causa di un volume elevato di contatti, potrebbero volerci alcuni minuti prima di essere messi in contatto con un operatore. The Indie Campers team Reclami 24 lug 2026, 15:00 WEST

Despite admitting on **5 July 2026** that the charge of **2,425.92 NOK** was made in error, your company has still failed to return my money. Instead of taking responsibility and correcting your mistake promptly, you have continued to delay the refund while making it virtually impossible to communicate with your customer service. WhatsApp messages are ignored, the online chat is largely handled by AI, and when a human agent finally responds after hours of waiting, I am repeatedly asked to provide the very same information that your company already has. **Twenty-six days have now passed** since the unauthorized charge, and there is still no refund. Keeping a customer's money for nearly a month after acknowledging that it was taken in error is completely unacceptable. This is no longer a simple customer service issue—it is a serious failure to fulfil your obligations. Your handling of this case has caused unnecessary stress, wasted an enormous amount of my time, and completely destroyed my trust in your company. I will proceed without further notice by: * initiating legal action to recover the amount owed and any additional costs permitted by law; * filing formal complaints with the relevant consumer protection authorities; * sharing my documented experience on major consumer review platforms so that other customers can make informed decisions before trusting your company. I have retained all evidence, including the unauthorized charge, the 52-page toll report, your written acknowledgment that the charge was incorrect, and the complete history of my communications with your customer support. I expect the full refund of **2,425.92 NOK** without any further delay.

Your request (2521260) has been updated. To add additional comments, reply to this email. Support (Indie Campers) 29 lug 2026, 22:46 WEST Codice di riferimento Altroconsumo da includere: Ho inoltrato subito la segnalazione a un agente umano del nostro supporto, così può verificare il caso e sbloccare la gestione del rimborso relativo all’addebito di 2.425,92 NOK indicato come errato. Per permetterci di chiudere la verifica più velocemente, potete rispondere a questa email allegando (se disponibili): 1) data dell’addebito e descrittore così come appare sull’estratto conto, 2) screenshot dell’addebito, 3) ultime 4 cifre della carta (solo le ultime 4, non il numero completo), 4) copia/screenshot della nostra comunicazione del 5 luglio 2026 in cui si conferma l’errore. Un agente vi risponderà il prima possibile qui, così la pratica sul portale non resterà in sospeso. Cordiali saluti, The Indie Campers team Reclami 29 lug 2026, 22:45 WEST

Your request (2521260) has been updated. To add additional comments, reply to this email. Regie (Indie Campers) 30 lug 2026, 01:02 WEST Hi Nicola, Thank you for your message. We sincerely apologize for the frustration and inconvenience this situation has caused. We fully understand your concerns regarding the incorrect charge of 2,425.92 NOK and the time it has taken to resolve this matter. We recognize that this delay has not met the level of service you should expect from us, and we are truly sorry for the experience you have had. After reviewing your case, we can confirm that the amount of 2,425.92 NOK corresponds to the following service: Services Toll Admin Fee – Final toll value + Toll Admin Fee (Reference: recygV4K2hy40f4bK6139893) – 2,425.92 NOK We sincerely regret the delay, as well as the repeated requests for information and the difficulties you experienced when contacting our support channels. We understand how disappointing this experience has been and appreciate your patience while we work to resolve it. Thank you for your continued patience and understanding, and please accept our sincere apologies for the inconvenience caused. Kind regards, Regie Indie Campers - On-Trip Support Support (Indie Campers) 29 lug 2026, 22:46 WEST Codice di riferimento Altroconsumo da includere: Ho inoltrato subito la segnalazione a un agente umano del nostro supporto, così può verificare il caso e sbloccare la gestione del rimborso relativo all’addebito di 2.425,92 NOK indicato come errato. Per permetterci di chiudere la verifica più velocemente, potete rispondere a questa email allegando (se disponibili): 1) data dell’addebito e descrittore così come appare sull’estratto conto, 2) screenshot dell’addebito, 3) ultime 4 cifre della carta (solo le ultime 4, non il numero completo), 4) copia/screenshot della nostra comunicazione del 5 luglio 2026 in cui si conferma l’errore. Un agente vi risponderà il prima possibile qui, così la pratica sul portale non resterà in sospeso. Cordiali saluti, The Indie Campers team Reclami 29 lug 2026, 22:45 WEST