Dear Indie Campers Customer Support,
BOOKING REF. EQQ4WV · Tromso → Tromso · 2026-06-13 → 2026-06-20
I am writing to formally complain about the refund that is still outstanding: 2.425,92 NOK.
Please find herewith attached: ☑️screenshot of your message dated July the 5th confirming your mistake in charging me the above mentioned amount
☑️The screenshot proving the amount has been charged on my account on July the 3rd
Despite my repeated requests, the amount that was wrongly charged to my account has not been refunded. Your team explicitly acknowledged the erroneous charge on 5 July, yet, to date, no refund has been processed.
This unacceptable delay constitutes a serious breach of your obligations towards your customer.
Unless the full refund is credited to my account immediately, I will have no alternative but to pursue all available legal remedies to recover the amount owed, including any additional costs and damages resulting from your failure to act.
This email should be considered my final formal notice before legal action.
I expect written confirmation and proof that the refund has been processed without any further delay.
