Pratica di assistenza n° 5742845

Buongiorno, scrivo qui perchè in tutta onestà non ho trovato altri canali dove poter ricevere assistenza (telefono compreso). Sono venti giorni che ho aperto un ticket presso la vostra assistenza per un guasto all'inverter che deve esser sostituito, ed ancora la sostituzione non è stata effettuata. Ad oggi non si ha una data di risoluzione. La mia attuale produzione di energia elettrica è ferma da più di un mese (il sistema non mi ha segnalato nulla ed io me ne sono accorto casualmente dopo quasi 10 giorni), il che non rappresenterebbe un problema se non fosse che nel frattempo la bolletta che riceverò sarà sempre più alta. Il vostro impianto non mi è stato regalato, e non mi verrà regalato nemmeno l’intervento di sostituzione da parte della ditta per il nuovo inverter che "dovrei" (prima o poi) ricevere. A tutto questo si aggiunge il costo della bolletta per la mancata produzione! Credo che questo, da parte di un'azienda come la vostra, sia inaccettabile. Questo è il numero di ticket aperto: 5742845, e questo è il mio riferimento telefonico: 3276687198. Vi chiedo gentilmente di darmi un celere riscontro sulle tempistiche di risoluzione. Grazie e buon lavoro. Marco Tomaselli

Thank you for contacting SolarEdge support. A Support technician is working on your case: Case Number:5795924 Subject: Pratica di assistenza n° 5742845 Site: We will contact you with any updates or if further information is required. Meanwhile, you can: Track your cases To track or modify your case status please log inherewith your SolarEdge credentials, and selectFor All Cases. Communicate with the support technician If you would like to send a message or add information to your case, simply reply to this email. Visit our support portal Clickhereto visit our support portal, where you can Search our extensive knowledgebase Find answers in the FAQs section Contact us for any further inquiries. Important note: Please make sure to follow the safety instructions in the product manual when handling our products. Sincerely, SolarEdge Support On 2025-05-26, 16.45, reclami@altroconsumo.it wrote: You don't often get email from reclami@altroconsumo.it. Learn why this is important ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Dear, I have contacted your support at least 10 times so far. About 13 days ago, the replacement of my inverter was approved due to a malfunction, which is certainly a sign of professionalism on your company's part. However, the problem is that there is still no information about when this part will be shipped. As of today, my system — which, for the record, was by no means given to me for free — is not working, resulting in an increase in the electricity bill I will receive.

Thank you for contacting SolarEdge support. A Support technician is working on your case: Case Number:5796017 Subject: Nuovo messaggio da MARCO T Site: We will contact you with any updates or if further information is required. Meanwhile, you can: Track your cases To track or modify your case status please log inherewith your SolarEdge credentials, and selectFor All Cases. Communicate with the support technician If you would like to send a message or add information to your case, simply reply to this email. Visit our support portal Clickhereto visit our support portal, where you can Search our extensive knowledgebase Find answers in the FAQs section Contact us for any further inquiries. Important note: Please make sure to follow the safety instructions in the product manual when handling our products. Sincerely, SolarEdge Support On 2025-05-26, 17.30, reclami@altroconsumo.it wrote: You don't often get email from reclami@altroconsumo.it. Learn why this is important ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Quindi nessuna novità. Io dovrei quindi continuare ad attendere all'infinito?

Thank you for contacting SolarEdge support. A Support technician is working on your case: Case Number:5796099 Subject: Nuovo messaggio da MARCO T Site: We will contact you with any updates or if further information is required. Meanwhile, you can: Track your cases To track or modify your case status please log inherewith your SolarEdge credentials, and selectFor All Cases. Communicate with the support technician If you would like to send a message or add information to your case, simply reply to this email. Visit our support portal Clickhereto visit our support portal, where you can Search our extensive knowledgebase Find answers in the FAQs section Contact us for any further inquiries. Important note: Please make sure to follow the safety instructions in the product manual when handling our products. Sincerely, SolarEdge Support On 2025-05-26, 18.00, reclami@altroconsumo.it wrote:

Add oggi sono passati 23 giorni da quando ho aperto la pratica. Ancora non sono stato contattato da nessuno ed il ricambio non è stato spedito.

Thank you for contacting SolarEdge support. A Support technician is working on your case: Case Number:5803837 Subject: Nuovo messaggio da MARCO T Site: We will contact you with any updates or if further information is required. Meanwhile, you can: Track your cases To track or modify your case status please log inherewith your SolarEdge credentials, and selectFor All Cases. Communicate with the support technician If you would like to send a message or add information to your case, simply reply to this email. Visit our support portal Clickhereto visit our support portal, where you can Search our extensive knowledgebase Find answers in the FAQs section Contact us for any further inquiries. Important note: Please make sure to follow the safety instructions in the product manual when handling our products. Sincerely, SolarEdge Support On 2025-05-29, 14.20, reclami@altroconsumo.it wrote:

Thank you for contacting SolarEdge support. A Support technician is working on your case: Case Number:5803835 Subject: Nuovo messaggio da MARCO T Site: We will contact you with any updates or if further information is required. Meanwhile, you can: Track your cases To track or modify your case status please log inherewith your SolarEdge credentials, and selectFor All Cases. Communicate with the support technician If you would like to send a message or add information to your case, simply reply to this email. Visit our support portal Clickhereto visit our support portal, where you can Search our extensive knowledgebase Find answers in the FAQs section Contact us for any further inquiries. Important note: Please make sure to follow the safety instructions in the product manual when handling our products. Sincerely, SolarEdge Support On 2025-05-29, 14.15, reclami@altroconsumo.it wrote:

Always the same answer. Always copy-paste. It’s absurd to think that a company like yours has such a truly terrible support service. The worst company I’ve ever seen.

Thank you for contacting SolarEdge support. A Support technician is working on your case: Case Number:5804162 Subject: Nuovo messaggio da MARCO T Site: We will contact you with any updates or if further information is required. Meanwhile, you can: Track your cases To track or modify your case status please log inherewith your SolarEdge credentials, and selectFor All Cases. Communicate with the support technician If you would like to send a message or add information to your case, simply reply to this email. Visit our support portal Clickhereto visit our support portal, where you can Search our extensive knowledgebase Find answers in the FAQs section Contact us for any further inquiries. Important note: Please make sure to follow the safety instructions in the product manual when handling our products. Sincerely, SolarEdge Support On 2025-05-29, 17.01, reclami@altroconsumo.it wrote:

stessa rispota. Zero informazioni.

Thank you for contacting SolarEdge support. A Support technician is working on your case: Case Number:5804333 Subject: Nuovo messaggio da MARCO T Site: We will contact you with any updates or if further information is required. Meanwhile, you can: Track your cases To track or modify your case status please log inherewith your SolarEdge credentials, and selectFor All Cases. Communicate with the support technician If you would like to send a message or add information to your case, simply reply to this email. Visit our support portal Clickhereto visit our support portal, where you can Search our extensive knowledgebase Find answers in the FAQs section Contact us for any further inquiries. Important note: Please make sure to follow the safety instructions in the product manual when handling our products. Sincerely, SolarEdge Support On 2025-05-29, 18.00, reclami@altroconsumo.it wrote: