Rimborso

[1] HAI RICEVUTO UN RECLAMO DA GOFFREDO L HAI RICEVUTO UN RECLAMO DA GOFFREDO LGOFFREDO L vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@e64f1b6b333b4f6104@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE GOFFREDO LAURIELLO NUMERO FATTURA 132407 PRATICA N. 11168623 TIPOLOGIA DI PROBLEMA Reso DESCRIZIONE Spett. RS CONSULTING SRL In data 06/06/2024 ho acquistato presso ilVostro negozio online un HAIR STYLER 5/1 pagando contestualmentel’importo di EURO 49.99. Alla consegna del prodotto, avvenuta il10/06/2024 potendone visionare direttamente le caratteristiche, hodeciso di avvalermi del diritto di recesso ai sensi dell’art. 52 esegg. del D.Lsg. 206/05. Vi ho inviato una comunicazione in tal sensotramite email il 18/06/2024. Il 18/06/2024 mi avete rispostoaccettando la richiesta di reso e dandomi istruzioni per larestituzione della merce. Ho provveduto alla spedizione a mie spese indata 18/06/2024 come da vostre indicazioni ed ho avuto confermadell’arrivo del prodotto presso di Voi il 21/06/2024. Tuttavia adoggi, trascorsi 73 giorni lavorativi e non ho ancora ricevuto ilrimborso del prezzo pagato pari a 49.99 Euro. Vi invito acorrispondermi quanto prima tale somma tramite riaccredito sul mezzodi pagamento utilizzato per l’acquisto. Attendo un riscontro entro15 giorni dal ricevimento della presente, valendo la stessa qualemessa in mora ai sensi e per gli effetti dell’art. 1219 c.c.Allegati: Conferma ordine Ricevuta di pagamento Copia comunicazione direcesso + ricevuta di consegna Allegati * IMG-20241005-WA0025.jpg [3] * IMG-20241005-WA0026.jpg [4] * IMG-20241005-WA0024.jpg [5] * IMG-20241005-WA0024.jpg [6]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [7] PRIVACY [8]Links:------[1] . 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