Tavolo pagato e mai consegnato

Buongiorno, in data 7 luglio 2024 ho ordinato e pagato 420 € per un tavolo fratino allungabile. Dopo un mese inizio a chiedere informazioni sia sulla chat automatica di WhatsApp e sia tramite email e mi è stato risposto che era ancora un ordine troppo recente, richiedendo nuovamente informazioni circa l'avanzamento dell'ordine a ottobre mi è stato risposto che se avessi pagato l'opzione vip l'ordine mi sarebbe stato consegnato di lì a 15 giorni e così ho pagato altri €30. Non ricevendo nulla dopo un mese chiedo nuovamente informazioni e mi è stato detto che di lì a due giorni sarebbe arrivato il tavolo nella loro sede, ma tutt'ora a me del tavolo non è arrivata traccia. Chiedo pertanto o l'immediata spedizione dell'ordine o l'immediata restituzione della somma pagata pari a 450€. In allegato la conferma del pagamento dell'ordine. Grazie

[1] HAI RICEVUTO UN RECLAMO DA DAMIANO L HAI RICEVUTO UN RECLAMO DA DAMIANO LDamiano L vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@41b05a31ab856f3cf3@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE Damiano Luccisano d3837d7a ID DELXERWEP PRATICA N. 11805988 TIPOLOGIA DI PROBLEMA Altro DESCRIZIONE Buongiorno, in data 7 luglio 2024 ho ordinato e pagato 420 € perun tavolo fratino allungabile. Dopo un mese inizio a chiedereinformazioni sia sulla chat automatica di WhatsApp e sia tramite emaile mi è stato risposto che era ancora un ordine troppo recente,richiedendo nuovamente informazioni circa l'avanzamento dell'ordine aottobre mi è stato risposto che se avessi pagato l'opzione vipl'ordine mi sarebbe stato consegnato di lì a 15 giorni e così hopagato altri €30. Non ricevendo nulla dopo un mese chiedo nuovamenteinformazioni e mi è stato detto che di lì a due giorni sarebbearrivato il tavolo nella loro sede, ma tutt'ora a me del tavolo non èarrivata traccia. Chiedo pertanto o l'immediata spedizione dell'ordineo l'immediata restituzione della somma pagata pari a 450€. Inallegato la conferma del pagamento dell'ordine. Grazie Allegati * Gmail - [ Jolly Casa srl] Conferma ordine.pdf [3] * Gmail - Pagamento effettuato in favore di JOLLY CASA SRL (1).pdf[4] * Gmail - [ Jolly Casa srl] Conferma ordine (1).pdf [5] * Gmail - Pagamento effettuato in favore di JOLLY CASA SRL.pdf [6]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [7] PRIVACY [8]Links:------[1] . 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