I am writing to express my extreme dissatisfaction with the handling of my order, placed on 27/11/23.
Despite payment made almost 2 months ago, the item has not been delivered, and my interactions with customer service have been disheartening. I possess chat screenshots demonstrating multiple instances where I was provided with conflicting and misleading information about the expected arrival such as to resemble a scam tentative.
As a European citizen, I am aware of my rights under EU consumer protection laws. These laws emphasize the right to receive goods within a reasonable time frame, and I believe the extended delay in delivering my item is a violation of these rights. I would like to bring to your attention the following relevant articles from EU legislation: 1. Article 36 of the Consumer Rights Directive (2011/83/EU) states that consumers have the right to receive goods without undue delay and, in any event, not later than 30 days from the date on which the contract was entered into. 2. According to Article 15 of the same directive, traders must ensure that the goods conform with the contract and are delivered without undue delay. Given the documented discrepancies in information provided by your customer service, I am compelled to bring attention to the seriousness of the situation. The repeated misinformation is not only frustrating but may also constitute a breach of the trust customers place in Amazon.
In light of the extended delay, I am:
1-exploring the possibility of seeking compensation for the inconvenience caused
2-request a swift resolution, by expediting the delivery of the ordered immediately.
In case of a negative response I will promptly take legal actions in order to protect my rights. I trust Amazon.de understands the gravity of this matter and is committed to rectifying the situation promptly. I appreciate your attention and anticipate a satisfactory resolution.
In case you need I can send all the required information and screenshots.
