Hello,
Thank you for reaching out to us. We have received your request T42EB7 and are in the process of clarifying the details of the transaction.
📌
We couldn't find a subscription for the email address you wrote to us from reclami@altroconsumo.it
Therefore, so that we can assist you more efficiently, please provide information on the following items:
A brief justification of the reason why a refund is required;
The correct email address that was used to purchase the subscription;
The date of payment;
Payment receipt or any proof of payment.
Our support team will make every effort to contact you as soon as possible. Feel free to visit our
Astroline Help Center for further assistance.
Ticket ID: T42EB7
Previous messages:
Agent wrote:
Hello ,
Thank you for getting in touch with our support team! We've got your request T42EB7 and our support team is on it.
We'll reach out to you as soon as we can.
Due to increased support volume, our responses may take a bit longer than usual.
Please avoid submitting duplicate tickets, as this will not speed up our response time. We appreciate your patience while we process your request.
While you wait, feel free to explore our Astroline Help Center [s:help.astroline.today/]. If there's anything else you think we should know to help you, just hit reply to this email.
Mon, 1/5/2026, 11:01 AM UTC
reclami@altroconsumo.it wrote:
Abbonamento impossibile da cancellare
