Dear Valued Customer!
We just wanted to let you know that we are waiting for your response regarding ticket 2137050. Here's a kind reminder of what the ticket was about:
Sofi (Customer Care)
14 Oct 2025, 21:40 EEST
Hello Luana,
Thank you for reaching out to us!
I’m truly sorry, but I wasn’t able to locate any new payments associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible.
Could you please let me know if there are any other email addresses you may have used during registration? Additionally, it would be very helpful if you could provide the first 6 and last 4 digits of the credit card used, along with the cardholder’s name, so I can locate your account accurately.
If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID) associated with the transaction.
I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation!
Reclami
14 Oct 2025, 21:30 EEST
