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Help (DYI - DoYouItaly)
18 Dec 2024, 11:19 CET
Good morning,
Thank you for contacting us.
In the terms and conditions that appear on our website, before making the reservation, during the process of the same and at the end of the reservation, it is specified in the payment section that, in order to formalize the deposit, it is essential that the client present a Visa or Mastercard credit card in the name of the reservation holder and with the numbers in relief.
Likewise, it is reported that, in case of presenting a debit card, it would be necessary to contract coverage at the local office to be exempt from the deposit.
Payment:
A major credit card (Visa or Mastercard) in the name of the main driver is required in order to collect the car. (Please note that cards without the driver's name or the card number on will not be accepted). This company will not accept prepaid, recharge or virtual credit cards.
Debit cards (Visa or Mastercard) are accepted if you take the supplier's insurance.
The credit card must be non-electronic with embossed numbers.
This supplier also accepts American Express.
Since the client did not present the required credit card, the agent indicated that he should contract the corresponding policy in order to proceed with the delivery of the vehicle. This procedure is correctly stipulated in the conditions accepted by the client.
However, by not accepting this procedure, it was not possible to carry out the delivery of the vehicle.
Since the rental was not carried out due to non-compliance with the conditions of the reservation, the cancellation policy applies, so the requested refund is not applicable.
Cancellation policy:
To obtain a refund of a prepaid booking you must cancel it before the start of your rental using the links contained in the voucher or through the My Booking section of our website. No refund will be given if you do not collect the vehicle.
We remain at your disposal for any additional questions.
Kind regards,
Gabriela
DoYouSpain.com - Carjet.com - DoyouItaly.com
Reclami
16 Dec 2024, 15:15 CET
This email is a service from DYI - DoYouItaly.
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