Dear Selena,
Thank you for reaching out to us. Please be advised that while EML is the technical issuer of the card, we do not have direct access to individual cardholder accounts, transaction histories, or activation details.
For all inquiries regarding your card, including balance disputes, failed transactions, or technical issues, you must contact Epipoli (the program manager) directly. Their support team is responsible for managing these cards and will be able to provide the specific assistance you need. You may contact them via email at:
info@mygiftcard.it
We appreciate your understanding and hope your concerns are resolved promptly.
Kind Regards,
Jennefer A.
Client Support Representative
T 0121 268 3210
E cardsupport@emlpayments.com / customer.service@emlpayments.com / RCpoland@emlpayments.com
LI linkedin.com/company/emlpayments
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Confidentiality Notice: This message and any included attachments are from EML and are intended only for the addressee(s). The information contained in this message is confidential and may constitute inside or non-public information under international, federal or state laws. Unauthorized forwarding, printing, copying, distribution or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by email. Thank you for your cooperation.
This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this email in error please notify the sender by return email or by telephone on (07) 3557 1100 and delete it immediately. EML Payments Limited ABN 93 104 757 904 and EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 (together EML) accepts no liability for any damage caused by this email or its attachments due to viruses, interference, interception, corruption or unauthorised access. Except where this email indicates otherwise, views expressed are those of the sender and not of EML. Any figures or calculations in this email are indicative only.
