Dear Altroconsumo,
I would like to submit a formal consumer complaint regarding my daughter Sudenaz Izmirli who is a Student in Istituto Marangoni ‘s tenancy in a City Pop apartment in Milan.
During this tenancy several serious issues occurred. All events described below are supported by written evidence including emails, WhatsApp messages and communication through the City Pop support platform. All supporting documentation is attached to this email.
Summary of the issues:
• Two unauthorized entries into the apartment occurred without prior notice or consent while my daughter was inside the apartment. In one instance she was in the shower and in another she was asleep. These incidents represent a serious violation of the tenant’s right to peaceful enjoyment of the property.
• A €200 charge was applied directly to my credit card without explicit authorization and without any invoice or supporting documentation.
• Unilateral termination and shortening of the rental agreement. The contract was unilaterally shortened to April 16 without reasonable justification despite the previous written confirmation that my daughter could remain until the end of the contract.
• Contradictory written communication from Ms. Francesca Tarantino. On one day she confirmed in writing that my daughter could remain in the apartment until the end of the contract 01.October.2026 The following day she informed us that my daughter must leave by April 16. Both communications were sent by the same representative and are documented in email correspondence.
• Allegations of misconduct, including smoking, were raised by the management; however, these allegations were not substantiated during the inspection of the apartment.
• Misleading information was provided prior to the rental regarding the apartment receiving natural sunlight. Before booking we confirmed several times that the apartment receives natural sunlight, including multiple confirmations in WhatsApp messages (approximately six times). In reality the apartment does not receive sunlight at all. The decision to rent the apartment was made based on this repeatedly confirmed information.
• A claim of damages exceeding €2,000 was later made based on minor marks and normal residential wear, which appears disproportionate and unjustified.
• During the communication process we experienced behaviour that we perceived as hostile and potentially discriminatory based on nationality.
• The rental agreement was accepted through the City Pop system; however, despite several written requests, a copy of the contract was never provided to us. This prevented us from verifying the contractual basis for the charges and penalties applied.
We kindly request the assistance of Altroconsumo, in reviewing this matter and facilitating a fair resolution with the company.
All supporting documentation, including emails, WhatsApp messages and payment records, is attached to this email.
Best Regards
Senem TIRITOGLU
Foreign Trade Director
KLUP DIS TICARET LIMITED SIRKETI
Ismet Kaptan Mah. 1385 Sokak No: 3 Kat: 5 Daire:501
Yeni Asır Is Merkezi Cankaya Izmir Turkey
Post code : 35210
Cell Phone Number:+90 532 3735989
www.klupdisticaret.com
