Delayed Deposit Refund of €2,200 - Joivy Campus Milano Lepontina

Dear Joivy (DoveVivo), On July 7, 2026, I received official confirmation from your department regarding the cancellation of my room booking at Joivy Campus Milano Lepontina. I never stayed on campus, and I never signed the contract. Your team explicitly agreed to a full refund of my security deposit of €2,200. I provided my international bank wire details immediately on July 7, 2026. On July 10, your staff admitted via email that the transfer was delayed due to internal departmental bulk processing. It has nearly been a month now, and your team is not providing updates or a SWIFT wire receipt. You are currently holding my consumer funds without a finalised contract or legal basis. If I do not receive an official response and proof of the initiated bank transfer within 7 days of receiving this letter, I will not hesitate to take legal action and escalate this dispute through international banking and consumer defence channels to protect my rights.