Dear China Eastern Airlines Customer Service,
Our China Eastern flight from Tokyo to Venice, originally scheduled to depart on 9 August 2026, was cancelled due to adverse weather conditions.
We were rebooked by the airline on a new flight departing only on 14 August 2026, five days after the original departure date.
We are four passengers and, because of this very late rebooking, we were forced to extend our stay in Tokyo for five additional days and to pay unexpected expenses for accommodation, meals and other necessary costs.
At the airport, we were informed that China Eastern would not cover hotel or meal expenses. However, we have kept all documents related to the cancellation, the rebooking and the additional expenses incurred.
We therefore kindly request:
-reimbursement of the reasonable and documented additional expenses caused by the cancellation and the five-day delay in our return journey;
-a written explanation as to why no earlier alternative transportation was offered;
-confirmation of any other reimbursement or compensation that may apply to our case.
We can provide the official flight cancellation certificates issued by China Eastern, the original tickets, the rebooking documents and all receipts for the additional expenses.
We look forward to receiving your written reply.
Kind regards,
Gianluca Campana
on behalf of the four passengers involved
Email: gianluca.campana@unipd.it
