Mancata locazione vettura

Buongiorno,avevo riservato tramite la doyouitaly una vettura che la compagnia di autonoleggio non mi ha dato dicendo che avevano avuto problemi con la mia banca Finceco benche' la carta mastercard fosse accettata da come riportato nel voucher.Chiedo pertanto il rimborso dei soldi del voucher 310 euro + taxi 80 euro. Totale 390 euro

- Please type your reply above this line -Your request (3012344) has been updated. If you wish to add additional comments, please reply to this email.----------------------------------------------Help, 10 Oct 2023, 10:33 CESTGood morning,We have been reviewing this case with the rental office and they have confirmed the following to us:'_'Please note that according to our records,__the rental was not used since customer arrived the following day with the second driver who only had AMEX and the main driver only Debit card,__that is not accepted as per terms and conditions in Italy._''For starters, the collection date was not respected, and neither were the payment conditions.So since there is no cancellation made prior the start of the rental accordingly to the cancellation policy, no refund proceeds.Kind regards,AndreeaDoYouSpain.com - Carjet.com - DoyouItaly.com----------------------------------------------Ufficiolegale, 4 Oct 2023, 17:54 CEST --------------------------------This email is a service from DYI - DoYouItaly.[5L17L7-Y0DRP]   --------------------------------This email is a service from DYI - DoYouItaly.[5L17L7-Y0DRP]

Io avevo una carta di credito Fineco Mastercard e la compagnia di noleggio non la accettata. La compagnia di noleggio ha rilasciato anche una dichiarazione scritta firmata di non accettazione della carta di credito rilasciata da Fineco. La dichiarazione &#232 stata firmata e posta in allegato. La carta di credito non accettata &#232 in mio possesso.Come ribadito si prega di procedere al rimborso prima di ulteriori azioni legali.

- Please type your reply above this line -Your request (3032013) has been updated. If you wish to add additional comments, please reply to this email.----------------------------------------------Help, 13 Oct 2023, 09:41 CESTHello,A major credit card (Visa or Mastercard) in the name of the main driver is required in order to collect the car. (Please note that cards without the driver's name or the card number on will not be accepted). This company will not accept prepaid, recharge or virtual credit cards.Please note that American Express cards, prepaid cards, debit cards are not accepted.2 credit cards in the name of the main driver are mandatory when renting luxury cars.**Please note that credit cards are only valid when issued by a bank.**Regards,AndreeaDoYouSpain.com - Carjet.com - DoyouItaly.com----------------------------------------------Ufficiolegale, 10 Oct 2023, 10:50 CEST --------------------------------This email is a service from DYI - DoYouItaly.[EG47EX-D7936]   --------------------------------This email is a service from DYI - DoYouItaly.[EG47EX-D7936]

My credit card is Mastercard realesed by my bank.They didn&#39t accepted it.I attached a written statement provided by the rental company.-----------------------------------La mia carta di credito &#232 Mastercard rilasciata dalla mia banca.Non l&#39hanno accettato.Ho allegato una dichiarazione scritta fornita dalla societ&#224 di autonoleggio.

- Please type your reply above this line -Your request (3045840) has been updated. If you wish to add additional comments, please reply to this email. Help (DYI - DoYouItaly) 16 Oct 2023, 09:50 CEST Good morning,Please note that according to the rental office's records, the rental was not used since you arrived the following day with the second driver who only had AMEX and the main driver only debit card, that is not accepted as per terms and conditions.Therefore since the requirements were not met and there is no cancellation made prior the start of the rental according to your cancelleation policy, we are not able to offer a refund.Kind regards,AndreeaDoYouSpain.com - Carjet.com - DoyouItaly.com Ufficiolegale 13 Oct 2023, 15:48 CEST This email is a service from DYI - DoYouItaly.[EG4PXJ-NRXX2]

Buongiorno,io avevo una carta Master card rilascaita da Fineco che non e&#39 stata accettata perche&#39 loro mi hanno detto che avevano avuto problemi con questa banca.Siccome nel vouchr c&#39e&#39 scritto che la sola AMEX non viene accettata, mi sono fatto scrivere dalla compagnia di noleggio un documento dove attestavano che non accettavano la mia carta rilasciata da FINECO. Tale documento e&#39 consultabile in allegato.Nelle condizioni contrattuali ho controllato che non c&#39e&#39 nessun divieto di accettazione di carta di credito rilasciata da Fineco. Pertanto rimango in attesa del rimborso da parte vistra.Saluti