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Help (DYI - DoYouItaly)
21 Jan 2025, 17:04 CET
Good afternoon,
Thank you for contacting us.
The protocol in this type of situation is as follows:
The system will attempt to refund the amount automatically within a maximum period of 30 days.
If after this time the refund is not successful, we will contact you to request the necessary bank details.
It is important to note that the bank details must be sent in PDF format and issued directly by your bank, as required in these cases.
The first refund attempt was made on December 28, so it will be necessary to wait until January 28 to proceed with the next step, if necessary.
We remain at your disposal for any additional questions.
Sincerely,
Gabriela
DoYouSpain.com - Carjet.com - DoyouItaly.com
Reclami
20 Jan 2025, 20:45 CET
This email is a service from DYI - DoYouItaly.
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