indietro

megatvstore abbonamento/iscrizione gold falsa

Risolto Pubblico

MegaTVStore

Apri un reclamo

Tipologia di problema:

Altro

Reclamo

S. M.

A: MegaTVStore

03/03/2022

Buongiorno, in data 25 gennaio 2022 mi sono stati sottratti €2 dalla mia carta di credito prepagata dal sito MegaTVStore senza aver mai navigato su suddetto sito. Successivamente, in data domenica 30 gennaio 2022 alle ore 11:58, ho ricevuto una Mail da MegaTVStore inerente ad una ricarica/abbonamento Gold (sul mio presunto account) che io non ho mai eseguito. In seguito in data 1 febbraio 2022, controllando il mio conto corrente, noto che mi sono stati sottratti €44 (prezzo del presunto abbonamento o presunta ricarica nel wallet del sito MegaTVStore, da me mai eseguiti) dalla mia carta di credito prepagata.

Messaggi (2)

MegaTVStore

A: S. M.

03/03/2022

Dear Ufficiolegale,Thank you for contacting us!We have received your request and a support representative will be reviewing your request within 12-24 hours.Thank you for your patience - We are looking forward to help you -).Best regardsIda - Customer Support[094KVZ-0MY5]

MegaTVStore

A: S. M.

14/03/2022

Your request (289127) has been updated. To add additional comments, reply to this email.[s:secure.gravatar.com/avatar/f5ea357295d8e42141bdc40b5d647740?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Legal and Compliance (Subbrands)14 mar 2022, 15:36 CETDear,We appreciate your time to contact us.After evaluating your case, we have noticed that the client subscribed by a promotional offer on a third-party website accepting the Terms and conditions stated which constituted the acceptance of a recurrent payment for the membership acquired.The full information was described and, unfortunately, we are not responsible for any third-party policies and the acceptance.It's really important to highlight that we only offer the membership plan as stated, and our services at megatvstore.com consist in getting the lowest televisions and smart TVs prices across Europe. We offer you a flexible membership and the best advantages to buy your favorite products. The users, by signing up obtain a promotional price for the membership access, after that, users will be automatically charged with the membership amount stated, which will be converted 1:1 into credits and deposited into the megatvstore.com account. Users can top-up and shop, skip the top-up, or cancel the membership at any time.All customers are notified before and after each recurrent payment through the channels available in the account and may skip the payment or cancel the subscription plan. However, your subscription is now cancelled and no further payments were taken on our site.If you have any further questions, please don't hesitate to contact us.Best,Legal and Compliance[s:secure.gravatar.com/avatar/301fccb34089ecfc98b2c4b31ae4c12f?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Ufficiolegale3 mar 2022, 02:46 CET[094KVZ-0MY5] [094KVZ-0MY5]


Hai bisogno di aiuto?

I nostri avvocati esperti in diritto del consumo sono a disposizione dei nostri soci per fornire un consiglio personalizzato

Chiama il nostro servizio

I nostri avvocati sono disponibili dal lunedì al venerdì, dalle 9:00 alle 12:30 e dalle 13:00 alle 17:00 (il venerdì fino alle 16:00).