Noleggio auto CarJet

Ad aprile noleggio un auto per il viaggio che devo fare a luglio a Salonicco. A completamento di tutto aggiungo l'assicurazione per franchigia e copertura completa per altri problemi che potrebbero insorgere durante l'uso dell'auto. Il giorno all'arrivo in aeroporto trovo la navetta con autista che ci porta in sede ABBEYCAR RENT A CAR di Salonicco dove ci accoglie un loro incaricato. Controlla i documenti, tutto in regola, ci chiede la copertura della franchigia tramite carta di credito e gli consegno la mia American Express. Loro non accettano tale carta, solo Mastercard e Visa. Chiedo di pagare con bancomat -debit, rifiutata. Chiedo se è possibile stipulare un'altra assicurazione per azzerare la franchigia, nulla da fare. Alle 21 mi trovo costretto a tornare indietro e cosa che più ha fatto male l'incaricato con il gesto della mano e un sorriso che meritava ben altra cosa ci dice di tornare in aeroporto a piedi. Una volta in aeroporto ho dovuto noleggiare un auto con Avis (accetta American Express) aggiungere assicurazione. Contattato CarJet mi comunicano che non può essere rimborsato nè il noleggio nè l'assicurazione in quanto per loro è dovuto a causa mia. Noleggiando spesso auto, CarJet non rientrerà mai più nei miei noleggiatori e non voglio assolutamente perdere tempo con loro ma vi dico che è meglio pagare una piccola cifra in più ma avere a che fare con società che almeno rispondo in maniera più seria. P.S. L'ABBEYCAR di Salonicco solo per come ci hanno trattato sarebbe da radiare.

- Please type your reply above this line - Your request (7303604) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 16 Jul 2026, 13:43 CEST Hello, Unfortunately, we were unable to locate your booking using the information provided. Could you please send us the correct booking reference? The reference number CJT-202501716 appears to be incorrect. Kind regards, Yana DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 15 Jul 2026, 11:00 CEST

CJT-205201716 Numero di richiesta

- Please type your reply above this line - Your request (7311856) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 17 Jul 2026, 09:51 CEST Good morning, Thank you for providing the correct reference number. Could you please clarify your claim and how we may assist you? Kind regards, Yana DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 16 Jul 2026, 14:45 CEST

Good morning, since I didn't use any of your services, I'm requesting a refund for the rental and insurance I purchased with you. I'm not requesting reimbursement for the costs I incurred to return to the airport and rent another vehicle, nor for the inconvenience caused. Luigi Greco

- Please type your reply above this line - Your request (7316551) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 17 Jul 2026, 16:02 CEST Good morning, Thank you for your email. We have carefully reviewed your case. According to our records, your reservation was confirmed, the vehicle was available for collection, and the rental company was ready to proceed with the rental. However, the security deposit could not be authorised because the credit card presented did not meet the card requirements specified in the rental conditions. As a result, the rental company was unable to complete the mandatory security deposit block and therefore could not release the vehicle. Please note that the accepted payment methods and security deposit requirements were clearly detailed in the rental terms and conditions, which were available during the booking process and included in your rental voucher. These conditions were accepted when the reservation was confirmed. As the vehicle was available and the reservation was confirmed, but the mandatory collection requirements were not met, the applicable cancellation policy applies. Furthermore, your booking was made under a special non-refundable offer. For these reasons, we are unfortunately unable to offer a refund for either the rental or the insurance purchased with the booking. We regret any inconvenience caused and thank you for your understanding. Kind regards, Yana DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 17 Jul 2026, 10:46 CEST