Non c era la prenotazione della auto prepagata all ufficio di autonoleggio

Buomgiorno Ho prenotato un auto a noleggio con loro codice prenotazione CJT-191170457 All ufficio corrispondente mi hanno detto che carjet non aveva fatto nessuna prenotazione Impossibile contattare Carjet per telefono Non hanno un email a cui scrivere ,ma solo moduli di contatto che non prevedono il rimborso di cio che si è prepagato

- Please type your reply above this line - Your request (6525441) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 7 Jan 2026, 15:05 CET Hi, Thank you for contacting us. I’m sorry to hear that you had problems with your rental. We’ve contacted the hire company about the issue you’ve mentioned and will get back to you as soon as possible. Kind regards, James DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 2 Jan 2026, 18:30 CET

- Please type your reply above this line - Your request (6525441) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 9 Jan 2026, 08:54 CET Good morning, We are writing to provide an update following a thorough investigation with our local team. Our records, confirmed by the local office, show that the booking was correctly received and fully confirmed within their system. However, the report indicates that you did not arrive at the designated service point. To clarify the arrival procedure at King Abdulaziz International Airport, you were required to proceed to the Final Rentals – Key Car Rental counter, which is located within the dedicated Car Rental Area. The team has confirmed that while the station was fully operational and the vehicle was prepared, no contact was made by you at that specific location at the collection time. As the booking was properly held and the service point was accessible, we must proceed based on the no-show report provided by the airport team. To obtain a refund of a prepaid booking you must cancel it before the start of your rental using the links contained in the voucher or through the My Booking section of our website. As we didn’t receive a cancellation request from you before the pick up time, we aren’t able to offer a refund on this occasion. Kind regards, Andreea DoYouSpain.com - Carjet.com - DoyouItaly.com Help (CJT - CarJet) 7 Jan 2026, 15:05 CET Hi, Thank you for contacting us. I’m sorry to hear that you had problems with your rental. We’ve contacted the hire company about the issue you’ve mentioned and will get back to you as soon as possible. Kind regards, James DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 2 Jan 2026, 18:30 CET

Buongiorno State dicendo il falso Io sono stato all ufficio preposto e mi hanno detto che la prenotazione non c era e ho dovuto prendere l auto con una nuova prenotazione Ho la fattura del noleggio che dimostra che l auto l ho presa dal noleggiatore che dite voi

- Please type your reply above this line - Your request (6547590) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 12 Jan 2026, 14:00 CET Good afternoon, Thank you for reaching out once more. Would you be so kind as to forward the invoice you referred to? This will allow us to review the documentation and proceed with reopening the claim. We look forward to your reply. Kind regards, Yana DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 9 Jan 2026, 13:00 CET

Buongiorno Questo documento certifica che il giorno stabilito ho ritirato l auto nel luogo dove non c era la vostra prenotazione Quindi io mi sono comportato in maniera corretta