Pacco mai ricevuto, nessuna risposta e refound da parte dell'azienda

Spett. D. Franklin In data 3/05/2026 ho acquistato presso il Vostro e-commerce due occhiali da sole con la promo 2 X 1 pagando contestualmente l’importo di 61,98€ Alla conferma dell’ordine, mi è stato comunicato che la consegna sarebbe avvenuta entro L'11705/2026. Tuttavia, ad oggi, nonostante i ripetuti solleciti, non ho ancora ricevuto la merce. il pacco risulta consegnato da POSTE ITALIANE l'11 maggio ma non mi è mai arrivato nulla, ho una portineria gigantesca non si perde mai nessun pacco...non c'è alcuna firma ne nulla di chi ha ricevuto questo pacco e VOI DOVRESTE indagare con il corriere e farmi avere un refound per lo meno invece sono giorni che aspetto un vostro riscontro e la vostra risposta continua ad essere quella di fare un check con i miei vicini...no comment Vi invito pertanto a recapitarmi quanto prima, e comunque non oltre 30 gg dalla data dell’ordine, il prodotto da me acquistato. In difetto, mi riservo il diritto di richiedere la risoluzione del contratto e il risarcimento dei danni subiti. Attendo un riscontro entro 15 giorni dal ricevimento della presente, valendo la stessa quale messa in mora ai sensi e per gli effetti dell’art. 1219 c.c.

Hello Marianna: We sincerely apologise for the delay. However, please note that the investigation is still ongoing and we are currently awaiting a final resolution. That being said, and as an exceptional gesture while we continue waiting for an update, we would like to offer you a replacement shipment at no additional cost to you (subject to stock availability). To proceed, could you please confirm whether you would like us to send the parcel to the same delivery address originally provided? We will remain awaiting your confirmation so that we can continue with the necessary arrangements as soon as possible. Best regards, D.Franklin Team -- Customer Service D.Franklin Discover the D.Franklin collections on our website: www.dfranklincreation.com reclami@altroconsumo.it wrote: Pacco mai ricevuto, nessuna risposta e refound da parte dell'azienda ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

Yes please, I already replied could you please confirm that the products heve been shipped= Thank you

Hi Maria Anna, I can confirm that your order was handed over to the courier on May 06, 2026. According to the tracking information, the shipment reached the branch in Filiale SDA MILANO (MI) on May 11, 2026, and the latest update indicates that the package has been delivered. Danny -- Customer Service D.Franklin Discover the D.Franklin collections on our website: www.dfranklincreation.com reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA ANNA S ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

Hello Marianna: Our logistics provider has informed us that the destination postal operator has been unable to contact you using the contact details provided for the shipment. They have requested the correct information as soon as possible in order to avoid any further delays with the delivery. Could you please provide us with your updated contact details at your earliest convenience? Alternatively, you may contact the carrier directly to update the information and arrange the delivery. Thank you in advance for your cooperation. Best regards, -- Customer Service D.Franklin Discover the D.Franklin collections on our website: www.dfranklincreation.com reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA ANNA S ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

What the hell are you talking about???? All my information was correct, and as I already said, the front desk is always staffed all the couriers know this. Before coming in, they leave the package with the receptionist. I want my €61 back—you’re being unfair. You haven’t looked into this with the courier at all. I have neither the products nor my money. It’s been almost two months, and you haven’t provided any solution. What a DISGUSTING way to do business!

Hi Reclami@altroconsumo.it, Thanks for your message about order DF1255400EU. To get your refund, please start the return at our portal: s:returns-global.dfranklincreation.com The refund goes to your original payment method. If you use our return label, a 5.99€ handling fee is deducted (free for size exchanges). As soon as we receive the item, we'll process your refund. If you've already sent it back, reply with the tracking and we'll check it. Best regards. -- Customer Service D.Franklin Discover the D.Franklin collections on our website: www.dfranklincreation.com reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA ANNA S ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

But what are you talking about??? As far as I know, I never received the goods! I want my money back!!!!

Be wary of this company!!! @D.Franklin

Good morning, Order DF1255400EU is recorded as having been delivered to the address provided by the customer during checkout. According to the tracking information, the parcel was delivered by Poste Italiane. However, a delivery claim is currently under investigation, and we are still awaiting the outcome. As soon as we receive the final resolution, we will contact the customer to inform her accordingly. Kind regards, -- Customer Service D.Franklin Discover the D.Franklin collections on our website: www.dfranklincreation.com reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA ANNA S ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

You’re a brand and a company of thieves; you’ve been investigating for two months… but Poste Italiane has no knowledge of any investigation… It’s shameful—beware of this brand of thieves who promptly stole €62 from me