Pezzi di ricambio

Ho acquistato la friggitrice una prima volta con Amazon nel 2021, a distanza di un anno si è sciolto completamente il manico interno. Ho segnalato il problema e Amazon mi ha fatto una sostituzione integrale. A marzo del 2024 si è ripresentato lo stesso identico problema, il manico si è nuovamente sciolto. Non ero più in garanzia e ho contattato direttamente la princess tramite mail per chiedere dove trovare il pezzo di ricambio che sul sito non c'era. Mi hanno risposto di attendere settembre che sarebbero arrivati, ma a settembre ancora nulla. Ho scritto loro nuovamente e mi hanno risposto di controllare ogni tanto il sito perché potrebbero arrivare. Ora i pezzi di ricambio dovrebbero essere a disposizione, soprattutto in considerazione del fatto che due volte su due si è verificato lo stesso identico problema. L'apparecchio è ancora sul mercato ma i ricambi non vengono più prodotti. Se è così sostituiscano l'apparecchio.

Dear customer, Thanks for your email. We checked and the handle 901.182050.046 for the model 182050 is on stock now. Can you please provide me with the following information, so we can make an order: - Name - Street name - House number - City - Postcode - Country Please take note the address cannot be a depot or post order box. It must be an address where person is living (registered). Met vriendelijke groet, Kind regards, Mit freundlichen Grüßen, Cordiali saluti, Saludos cordiales, Mariëlla Customer Service Smartwares Group- Princess Tristar Smartwares Byron Campart Eden W Smartwaresgroup.com W Princesshome.eu Tristar.eu Smartwares.eu Head office Swaardvenstraat 65 5048 AV Tilburg The Netherlands Il Mar, 26 Nov alle 10:15 AM , Reclami reclami@altroconsumo.it ha scritto: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ 1063556:453290

Hi, my adress is: Wilma D'Errico Via Guglielmo Marconi 25 A Castelletto sopra Ticino 25083 (NO) - ITALY Kind regards Wilma D'Errico

Hello, Thanks for your email. We can send a handle for customer @@REF_ID@b30fd7b5cc89c0b293@REF_ID@@ We checked and the handle 901.182050.046 for the model 182050 is on stock now. Can you please provide me with the following information, so we can make an order: - Name - Street name - House number - City - Postcode - Country - e-mail address - phone number Please take note the address cannot be a depot or post order box. It must be an address where person is living (registered). Met vriendelijke groetKind regardsMit freundlichen Grüßen/以此致敬意 IwanCustomer Service Smartwares.euPrincesshome.euTristar.euCampart.eu E service@tristar.eu service@princess.info l scc@smartwares.eu www.smartwaresgroup.com Smartwares Group Swaardvenstraat 65 5048AV Tilburg NL Follow us on YouTube TristarPrincessSmartwaresCampart Il Mer, 27 Nov alle 11:20 AM , Service Smartwaresgroup service@smartwaresgroup.com ha scritto: Dear customer, Thanks for your email. We checked and the handle 901.182050.046 for the model 182050 is on stock now. Can you please provide me with the following information, so we can make an order: - Name - Street name - House number - City - Postcode - Country Please take note the address cannot be a depot or post order box. It must be an address where person is living (registered). Met vriendelijke groet, Kind regards, Mit freundlichen Grüßen, Cordiali saluti, Saludos cordiales, Mariëlla Customer Service Smartwares Group- Princess Tristar Smartwares Byron Campart Eden W Smartwaresgroup.com W Princesshome.eu Tristar.eu Smartwares.eu Head office Swaardvenstraat 65 5048 AV Tilburg The Netherlands Il Mar, 26 Nov alle 10:15 AM , Reclami reclami@altroconsumo.it ha scritto: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ 1063556:453290

Dear Sir/Madam, Thank you for your reply and the address information. However, we couldn't see an email address and phone number. This is necessary for us to make the warranty order. Can you please ask the customer for this information and send it to us? Thank you in advance. Met vriendelijke groet With kind regards, Wendy Customer Service Smartwares Group - Princess Tristar Smartwares Byron Campart Eden WSmartwaresgroup.com WPrincesshome.eu Tristar.eu Smartwares.eu Head office Swaardvenstraat 65 5048 AV Tilburg The Netherlands Il Ven, 29 Nov alle 9:49 AM , Service Smartwaresgroup service@smartwaresgroup.com ha scritto: Hello, Thanks for your email. We can send a handle for customer @@REF_ID@b30fd7b5cc89c0b293@REF_ID@@ We checked and the handle 901.182050.046 for the model 182050 is on stock now. Can you please provide me with the following information, so we can make an order: - Name - Street name - House number - City - Postcode - Country - e-mail address - phone number Please take note the address cannot be a depot or post order box. It must be an address where person is living (registered). Met vriendelijke groetKind regardsMit freundlichen Grüßen/以此致敬意 IwanCustomer Service Smartwares.euPrincesshome.euTristar.euCampart.eu E service@tristar.eu service@princess.info l scc@smartwares.eu www.smartwaresgroup.com Smartwares Group Swaardvenstraat 65 5048AV Tilburg NL Follow us on YouTube TristarPrincessSmartwaresCampart Il Mer, 27 Nov alle 11:20 AM , Service Smartwaresgroup service@smartwaresgroup.com ha scritto: Dear customer, Thanks for your email. We checked and the handle 901.182050.046 for the model 182050 is on stock now. Can you please provide me with the following information, so we can make an order: - Name - Street name - House number - City - Postcode - Country Please take note the address cannot be a depot or post order box. It must be an address where person is living (registered). Met vriendelijke groet, Kind regards, Mit freundlichen Grüßen, Cordiali saluti, Saludos cordiales, Mariëlla Customer Service Smartwares Group- Princess Tristar Smartwares Byron Campart Eden W Smartwaresgroup.com W Princesshome.eu Tristar.eu Smartwares.eu Head office Swaardvenstraat 65 5048 AV Tilburg The Netherlands Il Mar, 26 Nov alle 10:15 AM , Reclami reclami@altroconsumo.it ha scritto: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ 1063556:453290

Hello my mail Is wilma.derico@gmail.com and the phone Number Is +39 3335778754. Kind regards

Dear Sir/Madam, Thank you for the email address and telephone number. We will process the warranty order today and delivery will be at latest end of next week. Hope we informed you well and wish you a nice day. Met vriendelijke groet, Kind regards, Mit freundlichen Grüßen, Cordiali saluti, Saludos cordiales, Mariëlla Customer Service Smartwares Group- Princess Tristar Smartwares Byron Campart Eden W Smartwaresgroup.com W Princesshome.eu Tristar.eu Smartwares.eu Head office Swaardvenstraat 65 5048 AV Tilburg The Netherlands Il Ven, 29 Nov alle 5:15 PM , Reclami reclami@altroconsumo.it ha scritto: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ 1066241:453290

Thankyou