Prenotazione cancellata e acconto non rimborsato

On March 3, 2026, I made a reservation for a car in Ponta Delgada from July 31 to August 6, reservation code CJT 201543885, and paid the deposit of €84.44. However, when I requested a resend of the voucher, you wrote: "We didn't find any bookings with the email address you gave us: mfpesposito@inwind.it. However, we saw that you started making a prepaid booking. As you didn't make the payment, your booking wasn't confirmed". But I paid regularly, and the amount was charged to my credit card on March 3, 2026. Now, just 10 days before my vacation, I find myself without a car and with a deposit paid. I request an immediate refund of the €84.44 deposit.