Dear Customer,
Thank you for contacting our Customer Service Team.
When ordering our services on our website, before finalizing your
order you agreed to the terms and conditions of our website. The offer
was clearly stated and advertised as a 2 days trial period for £2.90
or £6,90 or £9,90
then the subscription is automatically renewed for a charge of £39.90
every month.
The offer was clearly stated and advertised as a 48h trial period for
£2.90 or €6,90 or €9,90 then the subscription is automatically renewed
for a charge of £39.90 every month.
We can confirm that your subscription is cancelled thereafter no
further charges will apply in the future.
Since our terms and conditions are clearly stated on the website, we
are unable to honor your refund request.
We remain at your disposal for any further questions. Please feel free
to contact us by e-mail at contact@id-photo.pro or by phone
+442046758786 from 8am to 8pm.
Best regards,
The team Id-Photo
On Thu, 22 May 2025 at 07:36, C.M. wrote:
>
> Buongiorno,
> la scorsa settimana ho fatto probabilmente accessi al vostro sito durante la ricerca di un'app che mi permettesse di adattare una foto ai requisiti delle fototessere per i documenti.
> Non ho dato alcuna assenso a pagamenti e non ho usufruito del vostro servizio. Per richiedere la CIE ho usato una mia foto originale non adattata.
> Mi ritrovo due addebiti a vostro favore di 2,90 euro il 13/5 e di 39,90 euro il 15/5. Ne chiedo l'immediato rimborso.
> Penso che abbiate i necessari riferimenti.
> Grazie
>
>
>
